Company Summary
This opportunity is being advertised through PRS7, a South African recruitment and staffing agency placing professionals across various industries including legal, financial services, and corporate sectors. The end client is an established law firm based in Pretoria East — one of Gauteng’s most active legal corridors, home to a concentration of professional services firms serving both corporate and individual clients. Law firms are unique IT environments that combine the demands of a professional services organisation with highly confidential client data, strict document management requirements, and a workforce of legal professionals who require reliable, fast, and discreet technical support to function effectively. An IT support role inside a law firm is therefore more nuanced and professionally demanding than a comparable role in a general office environment — and for the right candidate, it is an excellent foundation for a career in legal technology, professional services IT, or corporate IT support.
Opportunity Overview
PRS7 is recruiting an IT Specialist — End-User Support Person on behalf of a law firm client based in Pretoria East. This is a first-line IT support role responsible for ensuring that all legal and administrative staff receive prompt, professional, and effective technical assistance across hardware, software, connectivity, and communication systems.
Position: IT Specialist — End-User Support Industry: Legal Services Location: Pretoria East, Gauteng Employment Type: Permanent — full-time Salary: Market-related, dependent on experience Language Requirement: Fluent in both Afrikaans and English — read, write, and speak Critical Requirement: Must have prior experience working at a law firm — this is non-negotiable
What You Will Be Doing
This is a hands-on, people-facing IT support role at the centre of the firm’s daily operations:
- Providing first-line IT support to all staff — attorneys, candidate attorneys, paralegals, secretaries, and administrative personnel
- Logging, tracking, and resolving support queries through the firm’s helpdesk or ticketing system — ensuring every issue is recorded and followed through to resolution
- Diagnosing and resolving hardware issues — desktops, laptops, printers, scanners, and peripherals commonly used in a legal environment
- Troubleshooting software issues — including Microsoft 365 applications such as Word, Outlook, Excel, Teams, and SharePoint, which are central to legal document drafting, communication, and case management
- Resolving printer and scanning issues — particularly important in a law firm where high-volume printing, scanning, and copying of legal documents is a daily operational requirement
- Troubleshooting email issues — configuration, delivery failures, Outlook setup, and Microsoft 365 email management
- Resolving network-related issues — connectivity problems, VPN access, Wi-Fi, and network printer access
- Setting up new devices — laptops, desktops, printers, and phones for new and existing staff
- Creating and configuring user accounts — including email accounts, Active Directory setup, and Microsoft 365 licence assignment
- Assisting with staff onboarding — ensuring new employees have fully functional IT setups from their first day
- Ensuring all users receive prompt, professional, and confidential technical assistance in line with the firm’s service standards
Key Requirements
Essential — non-negotiable:
- Matric / Grade 12 certificate
- Relevant IT qualification — A+, N+, MCSA, Microsoft certifications, IT diploma, or equivalent
- 1 to 3 years of IT support experience in a hands-on end-user support role
- Must have prior experience working at a law firm — candidates without legal sector IT experience will not be considered
- Must be fully fluent in both Afrikaans and English — reading, writing, and speaking to a professional standard in both languages is a firm requirement given the firm’s client and staff base in Pretoria East
- Strong knowledge of Windows operating systems — Windows 10 and Windows 11
- Good working knowledge of Microsoft 365 — Word, Outlook, Excel, Teams, SharePoint, and OneDrive
- Strong troubleshooting skills — ability to diagnose and resolve technical issues systematically and efficiently
- Strong communication and interpersonal skills — you will be supporting attorneys and legal professionals who have zero tolerance for slow or unclear technical responses
Advantageous — will strengthen your application:
- Experience with helpdesk or ticketing systems — such as Freshdesk, Zendesk, ManageEngine, or similar platforms
- Knowledge of legal practice management software — such as Ghost Practice, Legalsuite, or similar systems used in South African law firms
- Experience with document management systems commonly used in legal environments
- A+ and N+ certifications or Microsoft 365 certification
What You Will Learn and Experience
Working as an IT support specialist inside a law firm develops a unique and highly marketable combination of technical and professional skills:
- Legal sector IT knowledge — understanding how law firms use technology differently from other organisations, including document management, matter management systems, legal billing software, and court filing platforms
- Microsoft 365 mastery — law firms are among the most intensive Microsoft 365 users in the professional services sector. Supporting a legal environment will deepen your expertise in Outlook, Word, Teams, SharePoint, and OneDrive to a level that general IT support roles rarely achieve
- Discretion and confidentiality in IT — legal professionals handle client information protected by attorney-client privilege. Learning to support an environment where data confidentiality is legally and ethically critical is a skill that transfers directly to financial services, healthcare, and any other regulated professional environment
- Printer, scanner, and document workflow management — high-volume document processing is central to legal operations. Becoming expert in managing printing and scanning infrastructure in a demanding environment is a practical skill that every law firm and professional services organisation needs
- Helpdesk and ticketing discipline — logging every query, tracking resolution times, and maintaining a clean ticket queue develops the operational discipline that separates junior IT support staff from those ready to move into senior support, systems administration, or IT management roles
- Stakeholder management — supporting attorneys, who are typically demanding, time-pressured, and highly articulate about their needs, develops your communication, patience, and professional service skills faster than almost any other IT environment
Possible Interview Questions
Prepare for both technical and situational questions:
- Walk us through your experience providing IT support in a law firm — what systems did you support, what were the most common issues you resolved, and how did you handle the specific demands of a legal environment?
- An attorney calls you urgently five minutes before a court deadline saying their Outlook has crashed and they cannot access a critical email. Walk us through exactly what you would do.
- What experience do you have with Microsoft 365 administration — specifically user account creation, licence assignment, and Outlook configuration?
- How would you troubleshoot a situation where a user’s laptop cannot connect to the network and no other devices in the office are affected?
- What legal practice management software have you supported, and how comfortable are you troubleshooting issues within those systems?
- How do you prioritise when multiple staff members log support calls at the same time with different urgency levels?
- A senior partner is frustrated because their printer has been giving problems for three days and no one has resolved it. How do you handle that conversation and that problem?
- What does confidentiality mean in an IT support context within a law firm, and can you give an example of how you have protected sensitive information in a previous role?
- Why is it important to log every support query in a ticketing system, even small ones that you resolve immediately?
- Tell us about the most challenging technical problem you resolved in your previous IT support role — what was the issue, what did you try, and how did you eventually fix it?
Tip: Law firm interviews — even for support roles — tend to be formal, structured, and detail-oriented. Dress conservatively and professionally. Speak clearly and precisely. If you are asked a technical question you are not certain about, say so honestly and explain how you would find the answer — attorneys respect intellectual honesty and methodical thinking far more than overconfidence. And be absolutely prepared to demonstrate your Afrikaans proficiency — it may be tested directly in the interview.
Career Advice
- Law firm IT experience is a career differentiator that opens doors across the professional services sector. Firms that work with legal, financial, accounting, and consulting organisations actively look for IT support candidates who already understand the specific systems, confidentiality requirements, and service standards of professional services environments. Once you have law firm IT experience, you are competitive for IT roles across the entire professional services sector — not just legal.
- The Afrikaans requirement is a genuine filter — if you meet it, say so prominently and early. Pretoria East has a significant Afrikaans-speaking professional community. A law firm in this area will have partners, staff, and clients who communicate primarily in Afrikaans. Candidates who are genuinely fluent — not conversational, but professionally fluent — in both languages are significantly scarcer than the job market generally assumes. If this describes you, lead with it in your CV and cover letter.
- Get Microsoft certified if you are not already. Microsoft 365 Fundamentals (MS-900) and Microsoft 365 Endpoint Administrator (MD-102) are the most directly relevant certifications for this role. They are internationally recognised, achievable through self-study, and immediately validate your Microsoft 365 skills to any employer. Completing one before your interview demonstrates initiative that most candidates in this bracket will not have shown.
- Master your ticketing discipline now. The single most common criticism of junior IT support staff — across every industry — is poor ticket management. Tickets logged incompletely, not updated, resolved without documentation, or closed without user confirmation. If you build a reputation as someone who logs every issue thoroughly, updates tickets in real time, and never closes a ticket without confirming resolution with the user, you will stand out in every IT support role you ever hold.
- Legal practice management software is your niche skill to develop. Systems like Ghost Practice, Legalsuite, and similar platforms are used widely across South African law firms but are barely known outside the legal sector. Developing expertise in these systems makes you genuinely specialised in legal IT support — a niche that is small enough to make you scarce and valuable, but large enough to sustain a strong career.
- Salary progression in IT support is driven by certification and specialisation. Entry to mid-level IT support salaries in Gauteng range broadly depending on experience, certifications, and sector. In a law firm environment, demonstrated expertise in Microsoft 365 administration, network troubleshooting, and legal software support — combined with a track record of reliable, professional service — creates a clear pathway toward senior support, systems administrator, or IT manager roles within three to five years.
- Professional conduct matters as much as technical skill in this environment. Law firms are formal, hierarchical, and intensely professional workplaces. How you dress, how you communicate, how you respond to urgency, and how you handle difficult personalities will be noticed and evaluated continuously — not just during your interview. The IT support person who is technically competent, discreet, calm under pressure, and professionally presented is an asset that law firms protect and reward.
IT support in a law firm is not just a job — it is a professional service role at the centre of one of the most demanding and high-stakes working environments in South Africa. If you have the experience, the language skills, and the professional standard required, this is a strong opportunity in a stable, well-resourced sector.
To apply, send your CV to info@prs7.co.za. Please note that only candidates with prior law firm IT experience and full Afrikaans and English fluency will be considered. Salary is dependent on experience — include your current or expected salary in your application.