Company: Progress One Enterprise Technologies
Location: Durban, KwaZulu-Natal, South Africa
Opportunity Type: Junior Corporate/SLA Appointment
Job Type: Full-Time (On-site)
Posted Date: 30 June 2026
Closing Date: Immediate / Ongoing Screening
About Progress One Enterprise Technologies
Founded in 2022, Progress One Enterprise Technologies is a fast-growing, innovative ICT provider specializing in premium Managed IT Services, digital transformation, and scalable cloud infrastructure. Based in Durban, the company is dedicated to unleashing technological advancements and delivering robust, cutting-edge IT solutions that drive growth and structural profitability for its Service Level Agreement (SLA) corporate clients.
As businesses rapidly scale their digital architecture, the Progress One infrastructure support desk is expanding. The team is recruiting a proactive Junior IT Technician who will serve as a core analytical engine—handling Level 1 support pipelines, maintaining critical network endpoints, and ensuring seamless IT uptime across client operations.
Technical Scope & Key Responsibilities
The Junior IT Technician will work directly under the Business Development and Technical Infrastructure managers, taking full ownership of the following frontline support lines:
- SLA Support Operations: Deliver highly responsive on-site and remote Level 1 IT technical support, troubleshooting, and issue resolution for contracted corporate clients.
- Ticket & Call Management: Efficiently manage the incoming support call queue, log systematic helpdesk tickets, and maintain clear communications until resolution.
- Post-Sales Deployment: Assist senior engineers with post-sales IT implementations, hardware rollouts, software integrations, and client onboarding phases.
- System & Hardware Care: Execute routine diagnostic checks, assist with preventative hardware maintenance, and deploy software patches or security updates.
- Network Infrastructure: Support basic network connectivity configurations, trace routing lines, and troubleshoot local area network (LAN/WAN) interruptions.
- Server Oversight: Assist with the baseline monitoring, data replication tracking, and health checks of active physical and virtual servers.
- Technical Documentation: Maintain precise engineering logs, client network maps, inventory tracking sheets, and systematic performance reports.
Educational Qualifications & Professional Criteria
To pass the initial screening filters, applicants must strictly possess:
- Basic Education: Grade 12 / Matric certificate.
- Tertiary Qualification: A completed, relevant Degree or National Diploma in Information Technology, Computer Science, or an equivalent technical field.
- Field Experience: A minimum of 1 year of formal workspace experience operating inside an IT support, helpdesk, or managed services environment.
- Mobility: A valid South African Driver’s License is mandatory (essential for rapid on-site client dispatch across the greater Durban area).
Target Technical Knowledge Matrix
Candidates will be evaluated on their practical familiarity and foundational competence within the following tech stacks:
- Operating Systems: Comprehensive desktop support knowledge of Windows Operating Systems and enterprise-level Microsoft Office 365 administration.
- Infrastructure & Telephony: Foundational knowledge of core network infrastructure parameters, firewalls, and modern IP-based telephony solutions (VoIP).
- Cybersecurity: Awareness of basic security frameworks, anti-malware deployments, and user access control procedures.
Career Advice for Progress One Applicants
- Highlight Your Ticket Management Experience: Managed IT Service Providers (MSPs) live and die by their ticketing metrics. In your CV’s professional summary, explicitly detail your experience with ticketing software (e.g., Zendesk, Jira, ConnectWise), showcasing how you manage, prioritize, and cleanly resolve logs under tight SLA deadlines.
- Quantify Your Support Metrics: Stand out from the stack by putting data behind your tech skills. Use concrete metrics in your experience bullets: “Successfully managed an average of 25 remote Level 1 support tickets daily, maintaining an average first-contact resolution rate of 85%.”
- Format Your Tech Stack Clearly: HR professionals filter IT profiles via keyword scanners. Create a dedicated “Technical Skills Grid” right below your professional summary that groups your skills cleanly into headers: Networking, Operating Systems, O365 Tools, and Hardware.
Sample Interview Preparation Questions
Technical & Infrastructure Troubleshooting Questions
- Question (Network Connectivity Analysis): “An SLA client contacts the helpdesk stating that their entire office has suddenly lost internet connectivity, but local file shares are still working. Walk us through your logical, step-by-step diagnostic process to isolate if the issue lies in the core network switch, the router, or the ISP link.”
- Question (Office 365 Migration/Support): “If a corporate user profiles an issue where their Outlook client continuously prompts for a password password box but fails to authenticate into Microsoft Office 365, what troubleshooting layers would you run through to fix the endpoint?”
Behavioral & Client Relations Questions
- Question (Managing High-Pressure SLA Callers): “Imagine a premium client calls in highly frustrated because a critical printer or server malfunction is halting their production line. How do you balance managing their emotional frustration while gathering the technical data points needed to solve the ticket quickly?”
- Question (Post-Sales Service Agility): “This role requires shifting quickly between remote helpdesk queues and on-site hardware maintenance deployments. How do you plan out your workday to ensure that administrative documentation and field-service dispatches are handled with zero lapse in quality?”
How to Apply
If you are ready to unleash innovation and accelerate your IT infrastructure career within a dynamic Durban MSP team, organize your application portfolio immediately.
Compile your Comprehensive CV, Certified ID Document, IT Qualifications, and your Valid Driver’s License into a single, high-contrast PDF document. Email your application bundle directly to the hiring manager:
✉️ Send Applications to: doron@progressone.co.za
📋 Recommended Subject Line: Application: Junior IT Technician – [Your First Name & Surname]