Company: 1Life Insurance
Industry: Financial Services & Long-Term Insurance
Location: Johannesburg, Gauteng, South Africa
Reference Number: OLI-1884
Opportunity Type: Graduate Internship Programme
Work Level: Student / Graduate
Job Type: Contract
Stipend: Monthly Market-Related Allowance
Posted Date: 23 July 2026
Closing Date: Open Until Filled / Urgent Intake
About 1Life Insurance & The Quality Assurance Team
1Life Insurance is South Africa’s leading direct life insurer, committed to providing simple, affordable, and accessible financial protection products. Operating in a highly regulated financial sector, 1Life places immense value on operational compliance, sales quality, and exceptional customer experience.
The Quality Assurance (QA) Intern will join the Learning & Development (L&D) and Operational Quality team. In this entry-level role, you will evaluate sales calls, ensure regulatory compliance in the funeral insurance division, track training registers, and manage operational reporting—gaining comprehensive exposure to project coordination, quality management, and compliance within the life insurance industry.
Key Responsibilities & Practical Exposure
As a Quality Assurance Intern, you will gain hands-on workplace experience across three core functional areas:
1. Learner Admin & Sales Systems
- Data Extraction & Capturing: Extract, capture, and maintain operational data accurately for reporting purposes.
- Fact Capturing: Listen to interaction recordings and accurately record factual details into internal compliance systems.
- Multilingual Engagement: Utilize South African vernacular language skills (reading and writing) to evaluate diverse customer calls and training materials.
2. Operational Quality Execution (Funeral Division)
- Call Auditing: Listen to and evaluate funeral insurance sales calls to ensure compliance with FAIS, TCF (Treating Customers Fairly), and internal quality benchmarks.
- Target Management: Meet daily and weekly evaluation quotas and deadlines within a structured team environment.
- Systematic Recordkeeping: Maintain meticulous digital records of evaluated calls, compliance flags, and feedback logs.
3. L&D Enhancement & Training Support
- Product Knowledge: Participate in continuous product and compliance training.
- Training Coordination: Assist in planning and preparing materials for staff induction and training interventions, including managing attendance registers and meeting schedules.
Candidate Profile & Minimum Requirements
To qualify for this graduate opportunity, candidates must meet the following criteria:
- Academic Qualification: A completed Degree or National Diploma in any of the following fields:
- Human Resources (HR)
- Administration / Public Management
- Psychology / Industrial Psychology
- Training & Development / Education
- (or any related social science/administrative qualification)
- Employment Status: Must be a recent graduate seeking first-time formal workplace exposure.
- Computer Literacy: Basic level proficiency in Microsoft Office (Word, Excel, Outlook).
- Language Skills: Strong verbal and written English skills. Ability to read and write in South African vernacular languages is highly advantageous.
Core Competencies & Personal Characteristics
- Active Listening & Attention to Detail: Exceptional listening ability to pick up fine details, nuances, and compliance disclosures during call audits.
- Systematic & Organized: High sense of structure with excellent recordkeeping and time management skills.
- Adaptability & Growth Mindset: Quick learner who adapts easily to change, takes initiative, and shows a strong passion for quality assurance and personal development.
- Professional Integrity: High sense of responsibility, honesty, self-assertiveness, and self-motivation.
Career Advice for 1Life Quality Assurance Applicants
- Highlight Your Listening & Language Skills: Quality Assurance in insurance relies heavily on evaluating customer interactions. On your CV, explicitly mention your proficiency in South African languages (e.g., isiZulu, Sesotho, Setswana, Xhosa) alongside your English literacy.
- Emphasize Attention to Detail & Administration: Tailor your motivation letter or CV summary around your organization, structured recordkeeping, and ability to follow strict processes accurately.
- Prepare Your Application Bundle: Ensure you have clean, single-page PDF scans of your SA ID, Matric Certificate, Tertiary Degree/Diploma, and full Academic Transcript ready.
Sample Interview Preparation Questions
Quality & Operational Questions
- Question (Attention to Detail): “How do you maintain high concentration and accuracy when listening to multiple call recordings and capturing data over extended periods?”
- Question (Compliance & Ethics): “If you notice a recurring script error or compliance miss during a sales call evaluation, how would you log and report it systematically?”
Behavioral Questions
- Question (Time Management): “How do you prioritize your daily workload when faced with meeting call evaluation quotas while simultaneously helping set up L&D training schedules?”
📥 How to Apply
- Prepare your updated CV, Certified ID, Academic Transcripts, and Degree/Diploma Certificate in PDF format.
- Apply online through the official recruitment platform using Reference Number OLI-1884.