Recruitment Partner: Copper Quail Global / Recruitment Team
Industry: Educational Supplies, Order Management & Distribution
Department: Administrative & Customer Support
Location: Germiston, Gauteng
Position Type: 6-Month Fixed-Term Contract
Posted Date: 26 August 2026
Closing Date: Open / Immediate Intake
🏢 About the Position
A growing distribution enterprise in Germiston is seeking energetic and detail-oriented General Assistants to join their team on a 6-month contract.
In this dual operational and administrative role, candidates will support the peak order season by capturing school requirement lists, issuing quotes, liaising with internal departments, and providing proactive customer care to ensure seamless order fulfillment and client satisfaction.
📂 Key Responsibilities & Daily Deliverables
The position combines administrative order processing with front-line customer care across four primary operational workstreams:
1. Order Processing & Data Capturing
- School Orders: Capture school-specific requirement lists, prepare quotes, and input customer orders accurately into the system upon receipt.
- Email Management: Monitor, prioritize, and respond to incoming email correspondence and order inquiries promptly.
2. Customer Care & Account Communication
- Proactive Updates: Contact clients via telephone to provide status updates on pending or dispatched orders.
- Inbound Query Handling: Receive inbound calls for order placements, quote requests, and general customer inquiries.
- Issue Resolution: Log, track, and resolve customer complaints or queries efficiently according to company policies.
3. Departmental Coordination
- Internal Liaison: Communicate effectively with warehouse, dispatch, and finance teams to track order fulfillment and resolve delays.
🎓 Candidate Profile & Qualifications
To qualify for entry into this 6-month general assistant contract, candidates must meet the following criteria:
- Educational Qualifications: Grade 12 / Matric Certificate, NQF Level 4 qualification, or equivalent Recognition of Prior Learning (RPL).
- Computer Literacy: Fully computer literate (essential). Direct experience in data capturing and working knowledge of MS Excel are highly advantageous.
- Work Experience: Prior experience in data entry, administrative support, or sales/customer service is preferred.
- Core Competencies:
- Strong written and verbal communication skills with a professional telephone manner.
- Ability to follow administrative instructions accurately and maintain strict attention to detail.
- Customer-focused mindset with solid problem-solving capabilities.
- High level of honesty, integrity, teamwork, and respectfulness.
🎁 What the Position Offers
- Fixed-Term Contract: 6 months of hands-on workplace experience in order administration and client management.
- Skill Development: Practical exposure to enterprise order processing systems, inventory workflows, and corporate customer service.
💡 Career Advice for Applicants
- Match the Required Subject Line: Ensure your email subject line is written exactly as
Application – General Assistant (Germiston)so your CV reaches the correct recruiter. - Highlight Excel & Data Capturing: Feature your data entry speed, computer skills, and MS Excel knowledge on page 1 of your CV.
- Detail Customer Service Experience: Emphasize any past experience handling telephone inquiries or resolving client queries.
❓ Sample Interview Questions
Customer Support & Order Accuracy
- Question (Data Accuracy): “How do you maintain 100% accuracy when capturing detailed, line-by-line inventory or school order lists under tight deadlines?”
- Question (Customer Conflict): “How would you handle an upset client calling to inquire about a delayed order?”
📥 How to Apply
Submit your application directly to the recruitment specialist via email:
- Contact Person: Janine
- Email Address:
janine@cquail.com - Email Subject Line:
Application – General Assistant (Germiston) - Location: Germiston, Gauteng