Junior Application Support Analyst (6-Month Contract) – Resourgenix (Cape Town)

Company: Resourgenix

Industry: IT Services, Software Support & Technology Recruitment

Location: Pinelands, Cape Town, Western Cape

Position Type: 6-Month Fixed-Term Contract

Job Category: Information Technology & Application Support

Posted Date: 22 September 2026

Closing Date: Open / Immediate Intake

About Resourgenix & The Junior Application Support Role

Resourgenix is a premier technology and human capital solutions provider operating across South Africa.

An exciting opportunity has opened for a detail-oriented Junior Application Support Analyst to join the IT operations team in Pinelands, Cape Town on a 6-month contract. This role is designed for an entry-level or junior IT professional seeking to gain exposure to enterprise software systems, database querying, system monitoring, ITIL incident workflows, and application troubleshooting.

Key Responsibilities & Operational Workstreams

As a Junior Application Support Analyst, your day-to-day deliverables will span four main technical areas:

1. Day-to-Day Application & Ticket Management

• Incident Logging: Log, prioritize, investigate, and resolve user support tickets according to defined Service Level Agreements (SLAs).
• Root Cause Analysis: Troubleshoot application glitches and work directly with end-users to identify underlying root causes.
• ITIL Compliance: Follow ITIL support frameworks covering Incident, Problem, and Change Management, escalating complex bugs to senior technical leads when required.

2. Systems Maintenance & Monitoring

• Health Monitoring: Monitor live application performance, database connections, and system health metrics.
• Deployments & Upgrades: Assist with application installation, software configuration, patch testing, and system upgrades.

3. Technical Diagnostics & Data Analysis

• Log Parsing: Analyze application error logs, trace stack traces, and review system events to resolve issues efficiently.
• Database Querying: Execute SQL queries to inspect database records, troubleshoot data anomalies, and verify data integrity.

4. Network & API Support

• Integration Support: Verify REST API requests, JSON payloads, HTTP/HTTPS response codes, and authentication tokens.
• Connectivity Checks: Perform basic network diagnostic checks covering IP addresses, DNS resolution, port access, and VPN connections.

Candidate Profile & Technical Skill Requirements

To qualify for consideration, applicants should demonstrate the following technical competencies and soft skills:

• Database & SQL Fundamentals:
  • Solid understanding of standard SQL querying (SELECT statements, WHERE clauses, INNER/LEFT JOINs, and relational database tables).
• Core Systems & Networking:
  • Basic knowledge of Windows and/or Linux operating environments.
  • Fundamental understanding of networking (IP Addresses, DNS, Ports, HTTP/HTTPS, VPN connectivity).
• APIs, Logs & Automation:
  • Ability to interpret application log files and error messages.
  • Basic understanding of REST APIs, JSON data formats, and HTTP requests/responses.
  • Basic scripting knowledge in PowerShell, Bash, or Python (Advantageous).
  • Awareness of Git and version control principles (Advantageous).
• ITIL & Service Management:
  • Familiarity with ITIL processes (Incidents, Problems, Changes, SLAs, Escalation pathways).
  • Prior experience in application support or relevant IT helpdesk exposure.
• Soft Skills & Attributes:
  • Strong analytical, problem-solving, and written/verbal communication skills.
  • Proactive attitude, eagerness to learn, and ability to work independently or in a team.
• Location: Based in or able to commute daily to Pinelands, Cape Town.

What Resourgenix Offers

• Enterprise IT Exposure: Gain hands-on experience in corporate ITIL frameworks, SQL database administration, and application infrastructure.
• Career Building: Accelerate your career in software support, systems engineering, or DevOps.
• Collaborative Work Culture: Work alongside experienced IT leads in a supportive tech environment.

Career Advice for IT Candidates

1. Highlight SQL & Scripting Knowledge: Include examples of SQL queries (JOINs, filtering) or basic scripts (Python/PowerShell) you have written in your CV.
2. Mention Ticketing Systems: Detail any experience with IT service management tools (e.g., Jira, ServiceNow, Zendesk, Freshdesk).
3. Direct Email Submission: Follow application instructions carefully by sending your CV directly to the specified recruiter email address.

Sample Application Support Interview Questions

SQL & Troubleshooting Scenarios

• Question (SQL Querying): “How would you construct a SQL query using JOIN and WHERE clauses to identify missing records in a customer database?”
• Question (API Diagnostics): “How do you troubleshoot an application issue where an API request returns a 500 Internal Server Error?”

How to Apply

Send your updated, professional CV directly to the hiring consultant:

• Company: Resourgenix
• Position: Junior Application Support Analyst
• Location: Pinelands, Cape Town
• Contract Duration: 6 Months
• Direct Email Application: lisal@resourgenix.com