Employer: Iress (Pty) Ltd
Requisition ID: V-10383
Team: Trading and Market Data Team
Industry: Financial Technology (Fintech), Trading Software & Financial Services
Location: Johannesburg, Gauteng, South Africa (On-Site / Hybrid Office)
Position Type: 12-Month Structured Graduate Programme (Pathway to Permanent Employment)
Target Demographic: Unemployed South African Citizens (Aged 18–25 from Previously Disadvantaged Groups)
Compensation: Market-Related Fintech Graduate Salary + Industry-Leading Employee Benefits
Posted Date: 16 October 2026
Closing Date: 30 November 2026
About Iress & The Graduate Product Support Role
Iress is a leading global financial technology enterprise founded in 1993, employing over 1,900 professionals across APAC, Africa, North America, and Europe. Iress provides critical software solutions for trading, market data, wealth management, and financial operations.
Iress is recruiting a driven Graduate Product Support Analyst (Req: V-10383) to join their Trading and Market Data team in Johannesburg. Designed as a 12-month transformational pathway to permanent employment, this graduate programme offers extensive on-the-job technical training and mentorship. The incumbent will deliver first-line technical support, troubleshoot market data feeds and trading platform software, analyze root causes, and collaborate directly with Engineering and Product leads.
Key Responsibilities & Fintech Support Workflows
The Graduate Product Support Analyst will execute ten core operational deliverables:
1. First-Line Client Support & Ticketing
- Query Resolution: Respond to client technical support queries and troubleshoot routine product-related issues on Iress trading and market data platforms.
- Case Tracking: Log, track, update, and document all support tickets accurately within the team’s ticketing system.
2. Problem Investigation & Root Cause Analysis
- System Diagnostics: Investigate application errors, analyze issue patterns, and develop foundational root cause analysis skills.
- Technical Escalation: Escalate complex or unresolved platform bugs to senior support analysts and engineering squads with clear findings and evidence.
3. Product Mastery & Collaboration
- Product Learning: Build deep technical knowledge of Iress trading suites, market data feeds, order management, and financial execution tools.
- Cross-Functional Engagement: Collaborate closely with Product, Engineering, Commercial, and Implementation teams during issue resolution and software releases.
4. Documentation & Deployment Support
- Support Artifacts: Maintain updated support documentation, internal knowledge bases, FAQs, and troubleshooting guides.
- Deployment Support: Participate in team operational goals and occasionally support after-hours deployments for critical platform updates.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration under the Iress Diversity & Youth Development Programme, applicants must meet the following criteria:
- Demographic & Citizenship Criteria (CRITICAL):
- Must be a South African Citizen (Mandatory).
- Must be aged between 18 and 25 years old (Mandatory).
- Must belong to previously disadvantaged demographic groups with no prior formal work experience (Mandatory).
- Educational Qualifications:
- Completed Bachelor’s Degree in Computer Science, Information Technology, Economics, Finance, Investment, or a closely related quantitative field (Mandatory).
- Knowledge & Technical Aptitude:
- Demonstrated interest in fintech, financial markets, stock trading, or market data infrastructure.
- Foundational understanding of how financial markets, trading environments, and market data feeds operate.
- Exposure to technical problem-solving through academic projects, coursework, or customer service experience.
- Core Attributes:
- Client-centric mindset, strong active listening skills, and meticulous attention to detail.
- Flexibility to occasionally perform after-hours work for critical software deployments.
Company Benefits & Employee Value Proposition
Iress provides some of the best employee perks in the technology sector, including:
- Permanent Pathway: Clear career pathway to permanent software support / fintech roles upon strong performance.
- Workplace Flexibility: Long weekend perks, flexible working arrangements, and comprehensive wellness initiatives.
- Parental & Community Leave: Generous parental leave policies and local community engagement programs.
Career Advice for Applicants
- Highlight Financial/IT Degree: Clearly position your Bachelor’s degree (BSc IT, BCom Finance, Economics, or Computer Science) at the top of your CV.
- Emphasize Academic Fintech Projects: Showcase any university projects involving trading simulations, market data analysis, or software troubleshooting.
- Reference Code in Application: Quote Requisition ID: V-10383 when submitting your application online.
Sample Selection & Interview Questions
Fintech Support & Market Data Systems
- Question (Trading Data Diagnostics): “How would you systematically troubleshoot an issue where a client reports that real-time market data quotes are lagging on their trading terminal?”
- Question (Root Cause Analysis): “What steps do you take when documenting a technical software defect before escalating it to senior software engineering teams?”
How to Apply
Apply online directly via the official Iress Careers Portal using Requisition ID: V-10383:
- Employer: Iress (Pty) Ltd
- Requisition ID: V-10383
- Position: Graduate Product Support Analyst (12-Month Programme)
- Location: Johannesburg, Gauteng
- Closing Date: 30 November 2026