Recruiter: Lead HR Consulting
Industry: Information Technology, Helpdesk & Managed Services
Location: Morningside, Durban, KwaZulu-Natal, South Africa
Position Type: Fixed-Term Contract
Availability: Immediate / Short Notice Preferred
Posted Date: 13 August 2026
Closing Date: Open / Rolling Applications
About the Role & Support Environment
Lead HR Consulting is recruiting on behalf of an established Durban-based technology enterprise located in Morningside.
The Tier 1 Support Engineer contract is an entry-to-junior level opportunity designed for an early-career IT professional or technical support technician. Serving as the primary first point of contact for end-user support queries, you will manage service desk tickets, troubleshoot desktop hardware, administer Microsoft 365 environments, and deliver high-touch customer support across corporate operations.
Key Responsibilities & Technical Workstreams
In this first-line IT support role, your daily operational deliverables will cover four core IT service desk pillars:
1. Service Desk & Incident Management
- Ticket Logging: Log, categorize, prioritize, and track end-user incidents and technical requests within the service desk ticketing system.
- First-Contact Resolution: Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues during initial contact wherever possible.
2. Desktop & End-User Support
- Microsoft 365 Administration: Perform password resets, manage user account permissions, and resolve configuration issues across Outlook, Teams, Word, and Excel.
- Hardware Diagnostics: Set up, troubleshoot, and repair desktop PCs, laptops, printers, monitors, and peripheral devices.
3. Network & System Administration
- User Provisioning: Support basic user onboarding and offboarding tasks, account setups, and credential management.
- Connectivity Checks: Assist users with basic LAN, Wi-Fi, and VPN connection troubleshooting.
4. Customer Service & Escalations
- User Communication: Maintain clear, professional communication with internal end users throughout the ticket resolution life cycle.
- Tier 2 Escalations: Gather accurate technical context and escalate complex infrastructure or server issues to senior Tier 2/3 engineers.
Candidate Profile & Technical Requirements
To qualify for entry into this Durban-based IT support contract, candidates should meet the following criteria:
- Academic / Professional Qualifications:
- Grade 12 / Matric.
- Beneficial: CompTIA A+ and CompTIA N+ certifications (preferred, but not strictly required if you possess strong practical skills).
- Experience Level: Entry-level to early career (0–2 years of hands-on helpdesk, desktop support, or IT customer service experience).
- Software & Systems Knowledge:
- Working familiarity with Microsoft 365 (Teams, Outlook, Office apps).
- Basic knowledge of Windows 10/11 operating systems and active network setups.
- Key Soft Skills: Excellent interpersonal skills, a strong customer-first service mindset, proactive problem-solving, and immediate availability to start.
- Location & Availability: Must be based in or able to commute daily to Morningside, Durban, and ready for an immediate start.
What This Opportunity Offers
- Practical Service Desk Experience: Direct exposure to corporate IT helpdesk workflows, ticketing software, and end-user support environments.
- Foundation for IT Career Growth: An ideal launching pad to transition into Tier 2 Desktop Engineering, Network Administration, or Systems Management.
- Immediate Employment: Fast-tracked hiring process for candidates who are immediately available.
Career Advice for Helpdesk Applicants
- Emphasize Customer Support & Soft Skills: Helpdesk managers value communication and patience just as much as technical skills—highlight your user-facing experience on your CV.
- Detail Hardware & M365 Skills: List specific tools, operating systems, and Microsoft 365 admin tasks you have handled in previous roles or varsity projects.
- Mention Immediate Availability: Clearly state your notice period or immediate availability in the body of your application email.
Sample Technical & Helpdesk Interview Questions
Helpdesk & M365 Troubleshooting
- Question (Microsoft 365): “Walk me through the troubleshooting steps if a user reports that their Outlook application keeps freezing or failing to sync incoming emails.”
- Question (Network Diagnostics): “What basic steps do you take when an end-user calls stating their computer cannot connect to the office internet or local printer?”
📥 How to Apply
Submit your updated CV directly to the Lead HR Consulting recruitment team via email:
- Recruiter: Lead HR Consulting
- Email Address:
recruit@leadhrconsulting.co.za - Email Subject Line:
Application: Tier 1 Support Engineer - Morningside Durban - Location: Morningside, Durban, KwaZulu-Natal