Employer: Honey Recruitment Specialists (Recruiter)
Industry: Information Technology, Helpdesk Support & Infrastructure
Location: Stellenbosch, Western Cape, South Africa (On-Site Office)
Position Type: Full-Time Permanent / Contract
Experience Level: Junior Entry Level (Minimum 1 Year Experience)
Compensation: Market-Related Administrative & IT Salary
Posted Date: 17 October 2026
Closing Date: 30 November 2026
About the Role & IT Team Overview
Honey Recruitment Specialists is seeking a motivated, tech-savvy, and reliable Junior IT Support Technician on behalf of a growing enterprise client based in Stellenbosch, Western Cape.
Designed for an enthusiastic IT professional eager to accelerate their career, the Junior IT Technician will deliver first-line technical helpdesk support, manage Microsoft 365 environments, troubleshoot hardware and Wi-Fi networks, configure end-user devices, maintain asset registers, and assist with IT infrastructure project rollouts.
Key Responsibilities & Technical Workflows
The Junior IT Support Technician will execute seven core operational focus areas:
1. First-Line Technical Support & Ticket Resolution
- Helpdesk Management: Log, prioritize, track, and resolve end-user support tickets for desktop hardware, operating systems, and software applications within SLA targets.
- User Support: Provide friendly, structured technical assistance to internal staff facing day-to-day IT challenges.
2. Microsoft 365 & Office Ecosystem Administration
- M365 Applications: Assist users with setting up and troubleshooting Microsoft 365, Outlook mailboxes, Teams, and OneDrive cloud sync tools.
3. Device Configuration & Asset Tracking
- Hardware Setup: Image, configure, test, and deploy new desktop, laptop, and peripheral devices for staff.
- Asset Management: Maintain up-to-date IT asset registers tracking equipment allocations, condition, and hardware lifecycles.
4. Network Diagnostics & Security Compliance
- Connectivity Checks: Assist with basic local network checks, Wi-Fi connectivity diagnostics, and router/switch health checks.
- Security Adherence: Enforce corporate IT security policies, run routine security checks, and assist with endpoint antivirus protection.
5. IT Projects & Office Infrastructure Support
- Project Delivery: Assist senior IT engineers with hardware upgrades, system migrations, software rollouts, and new office desk setups.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this position, applicants must meet the following mandatory criteria:
- Educational & Certification Requirements:
- Completed Grade 12 / Matric Certificate (Mandatory).
- Completed Relevant IT Certifications (e.g., CompTIA A+ or CompTIA N+) (Mandatory).
- Work Experience:
- At least 1 year of practical experience in an IT support, helpdesk, or desktop technician role (Mandatory).
- Technical Skill Stack:
- Basic practical knowledge of Windows 10/11, Microsoft 365 suite, and networking fundamentals (IP addresses, DNS, Wi-Fi).
- Strong hardware troubleshooting, system diagnostics, and communication skills.
- Advantageous Competencies (Not Mandatory but Beneficial):
- Hands-on exposure to Active Directory (AD), Azure AD / Microsoft Entra ID, or specialized IT asset management software tools.
- Personal Attributes:
- Willingness to learn rapidly, take proactive initiative, and work effectively as part of a collaborative IT team.
- Based in or able to commute reliably daily to Stellenbosch, Western Cape.
Application Instructions & Email Guidelines
- Prepare Email Application: Combine your updated CV and IT certifications into a single PDF document.
- Recipient Email: Send your application directly to
fierdous@honeyrecruitmentspecialists.co.za. - Mandatory Subject Line: You MUST use the exact subject line:
JUNIOR IT TECHNICIAN - Application Processing: Applications are being reviewed immediately upon receipt.
Sample Selection & Interview Questions
First-Line Support & Network Troubleshooting
- Question (M365 & Outlook Diagnostics): “How do you approach resolving an issue where a user’s Outlook app fails to synchronize new emails or log into Microsoft 365?”
- Question (Network Connectivity): “What steps do you follow when troubleshooting a laptop that connects to the local Wi-Fi network but has no internet access?”
How to Apply
Submit your CV via email directly to the recruiter:
- Recruiter: Honey Recruitment Specialists
- Location: Stellenbosch, Western Cape
- Position: Junior IT Support Technician
- Email Application:
fierdous@honeyrecruitmentspecialists.co.za - Mandatory Subject Line:
JUNIOR IT TECHNICIAN