Junior Claims Consultant (Trucking Division) – Hollard Insure (Parktown)

Company: Hollard Insure (Hollard Insurance)

Division / Department: Specialist Lines Division – Trucking

Industry: Short-Term Insurance, Logistics & Fleet Operations

Location: Parktown, Johannesburg, Gauteng

Position Type: Permanent Full-Time

Job Grade: C1

Reference Number: HOL260826-1

Number of Positions: 2

Posted Date: 26 August 2026

About Hollard Insure & The Junior Claims Consultant Role

Hollard Insure is the short-term insurance arm of Hollard, South Africa’s largest independent insurance group.

An exciting opportunity has opened up for two Junior Claims Consultants within the Specialist Lines – Trucking Division in Parktown. This role focuses on processing, investigating, and settling heavy-vehicle and commercial trucking claims. Designed for motivated insurance professionals, this position ensures fast-track claims are registered within 24 hours, minimizes financial leakage, and provides technical assistance to broker partners across South Africa.

Key Responsibilities & Core Deliverables

As a Junior Claims Consultant within Trucking Claims, your deliverables will span four main operational pillars:

1. Claims Registration & Processing

• Rapid Registration: Register all incoming commercial trucking claims on the core insurance system within 24 hours of receipt.
• Workflow SLA: Process claims efficiently in line with Hollard’s operational standards, policy terms, and service level agreements (SLAs).

2. Assessment, Investigation & Financial Protection

• Fast-Track Claims: Evaluate and investigate fast-track commercial claims to ensure fair, valid outcomes.
• Leakage Control: Prevent unnecessary claim costs and mitigate financial leakage through accurate liability assessment and decision-making.

3. Broker Support & Technical Assistance

• Broker Relations: Provide sound technical advice, policy clarification, and administration support to independent brokers beyond routine claims processing.
• Query Resolution: Maintain professional communication with brokers and clients, responding to all written and telephonic inquiries within 24 hours.

4. Stakeholder Service Excellence

• Service Delivery: Deliver high-touch customer care to internal team members, assessors, salvage units, and external fleet clients.

Candidate Profile & Qualifications

To qualify for consideration for this Grade C1 role, candidates must meet the following criteria:

• Educational Qualifications:
  • Grade 12 / Matric Certificate (Essential).
  • NQF Level 4 Short-Term Insurance Qualification (FETC: Short-Term Insurance / Wealth Management or FAIS recognized equivalent).
  • Regulatory Examination 1 (RE5) Certificate for Representatives (Advantageous).
• Required Skills & Work Competencies:
  • Basic computer literacy (MS Office: Excel, Word, Outlook).
  • Strong attention to detail, numerical accuracy, and organizational skills.
  • Clear verbal and written communication skills with a customer-centric attitude.
  • Reliability, strong work ethic, accountability, and ability to work collaboratively in a team.
  • Adaptability to handle dynamic workload spikes within commercial fleet claims.
• Location: Based in or able to commute daily to Parktown, Johannesburg.

What Hollard Offers

• Career Growth in Specialist Lines: Build expertise in commercial trucking, heavy logistics, and commercial motor insurance.
• Supportive Team Environment: Work under the guidance of an experienced Team Leader within a top South African insurer.
• Permanent Stability: Full-time permanent position (Grade C1) with competitive insurance sector benefits.

Career Advice for Short-Term Insurance Applicants

1. Urgent Application Window: Applications close on 28 August 2026. Upload your complete profile immediately.
2. Highlight Your Qualifications: Explicitly state your NQF 4 Insurance Qualification and RE5 status (if applicable) on page 1 of your CV.
3. Reference Code: Mention reference number HOL260826-1 in your application subject line or cover letter.

Sample Insurance Claims Interview Questions

Claims Assessment & Fraud Mitigation

• Question (Financial Leakage): “How do you verify whether a fast-track trucking claim is valid and ensure that the business does not suffer financial leakage?”
• Question (Broker Communication): “How do you handle a broker who demands a claim payout when key supporting documents or damage assessments are still pending?”

How to Apply

Submit your application directly through Hollard’s official recruitment portal:

• Company: Hollard Insure
• Department: Specialist Lines – Trucking
• Reference Code: HOL260826-1
• Positions Available: 2
• Location: Parktown, Johannesburg

Apply here