Company: NMG Benefits (NMG Group)
Industry: Financial Services, Employee Benefits & Healthcare Consulting
Location: Johannesburg, Gauteng
Position Type: Contract (Graduate Programme / Trainee)
Vacancies: 2 Positions Available
Posted Date: 29 July 2026
Closing Date: Tuesday, 04 August 2026
About NMG Benefits & The IT Support Team
NMG Benefits is a subsidiary of the global NMG Group, providing specialized consulting, actuarial, and administration services across healthcare, retirement funds, and financial planning for over 50 blue-chip South African companies.
As an IT Graduate, you will join the internal systems team in Johannesburg responsible for managing the company’s enterprise Zoho ecosystem. Working directly with system administrators and business users, you will serve as the first line of technical support, ensuring seamless operations, user enablement, and continuous platform improvements.
Key Responsibilities & Daily Technical Duties
In this role, your daily operational focus will cover three core support areas:
1. System & First-Line User Support
- Ticket Management: Serve as the first point of contact for all Zoho-related user queries; log, classify, and track support tickets through to resolution.
- Troubleshooting: Diagnose system issues, identify root causes, and resolve user-facing bugs within the CRM and associated tools.
- Vendor Liaison: Escalate complex technical incidents to central Zoho Support or senior administrators as required.
- Reporting: Track ticket trends, resolution metrics, and system response times to support continuous improvement.
2. User Enablement & Knowledge Base Creation
- User Training: Guide internal staff on Zoho navigation, feature workflows, and best practices.
- Documentation: Draft, update, and maintain user guides, FAQs, and self-help knowledge base articles.
3. Platform Enhancement & Optimization
- Preventative Support: Spot recurring system issues and collaborate with implementation teams to optimize workflows.
- Feature Updates: Stay updated on new Zoho releases, applications, and ecosystem features relevant to business operations.
Candidate Profile & Minimum Entry Requirements
To qualify for this graduate opportunity, applicants must meet the following criteria:
- Academic Qualification: Completed tertiary qualification or relevant certifications in Information Technology (IT), Information Systems, Computer Science, or a closely related field.
- Systems Knowledge: Basic working understanding of CRM platforms, workflow logic, and corporate IT operations.
- Problem-Solving: Strong troubleshooting and analytical diagnostic skills.
- Communication: Excellent interpersonal skills with a strong customer-service mindset when dealing with internal business stakeholders.
- Location: Based in or able to work from Johannesburg, Gauteng.
Career Advice for NMG Applicants
- Familiarize Yourself with Zoho Apps: Take time before applying to understand the broader Zoho ecosystem (e.g., Zoho CRM, Zoho Desk, Zoho One). Mentioning familiarity with cloud CRM systems will strengthen your application.
- Highlight Helpdesk Experience: If you have prior experience with ticketing platforms (e.g., Jira, Freshdesk, Zendesk, Service Now) or university lab support, emphasize it prominently on your CV.
- Detail Problem-Solving Skills: Emphasize any coursework, internships, or projects involving database management, process mapping, or basic system configuration.
Sample Interview Preparation Questions
Technical & Systems Support Questions
- Question (CRM Logic): “How would you explain the relationship between a Lead, a Contact, and an Account in a standard CRM like Zoho?”
- Question (Troubleshooting): “If a user reports that they cannot access a specific module or lead view in Zoho, what steps would you take to troubleshoot the permission or configuration issue?”
User Support & Behavioral Questions
- Question (Prioritization): “How do you handle a scenario where multiple staff members submit high-priority IT tickets at the exact same time?”
📥 How to Apply
Submit your application directly through the NMG Careers portal or application page before the closing date:
- Application Closing Date: 04 August 2026