Employer / Recruitment Agency: Innovazi Consulting
Industry: Business Process Outsourcing (BPO), Contact Centre Operations & UK International Customer Service
Location: Cape Town, Western Cape, South Africa (On-Site)
Position Type: Full-Time Permanent
Shift Schedule: 9-Hour Rotational Shifts between 09:00 AM and 11:00 PM (11:00 to 23:00)
Basic Salary: R7,500.00 Basic Salary per month
Benefits & Incentives: Medical Aid Contribution + Pension Fund + Performance Incentives + Free One-Way Night Transport (Within 35km Radius)
Posted Date: 20 October 2026
Closing Date: 20 November 2026
About the Role & UK Customer Service Operations
Innovazi Consulting is recruiting customer-centric Call Centre Agents to join an international BPO campaign in Cape Town, serving clients and customers in the United Kingdom (UK).
Operating on 9-hour rotational shifts between 09:00 and 23:00, UK Customer Service Agents provide first-line inbound support, resolving account queries, handling service requests, and maintaining high customer satisfaction metrics. The role includes comprehensive corporate benefits and free one-way door-to-door transport for evening shifts within a 35km radius.
Key Responsibilities & BPO Workflows
The UK Customer Service Call Centre Agent will execute core customer operations:
1. Inbound Call Handling & Customer Assistance
- Customer Support: Handle inbound telephonic and written customer service queries from UK-based clients with a professional, clear tone.
- Query Resolution: Diagnose customer issues, troubleshoot account challenges, and process service requests according to UK campaign compliance standards.
2. Systems Administration & Call Logging
- Data Entry: Log all call details, account updates, and resolution notes accurately into the CRM software.
- First-Contact Resolution: Strive for high first-contact resolution (FCR) rates while meeting average handle time (AHT) targets.
3. Transport & Shift Readiness
- Shift Flexibility: Work 9-hour rotational shifts between 09:00 and 23:00, utilizing free one-way late-shift transport provided within a 35km radius.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration, applicants must meet the following mandatory criteria:
- Citizenship Requirement (MANDATORY):
- Must be a South African citizen (Mandatory).
- Educational Qualifications:
- Completed Matric / Grade 12 Certificate (Mandatory).
- Work Experience:
- Minimum 9 months of customer service or call centre experience (Mandatory).
- Clear Background Checks (CRITICAL):
- Must have a clear credit record and clear criminal record (Mandatory).
- Technical & Communication Skills:
- Computer literate with strong keyboard navigating capabilities.
- Excellent verbal and written English communication skills (neutral, professional accent suited for UK client interaction).
- Location & Transport:
- Based in Cape Town, residing within a 35km transport radius of the contact centre.
Remuneration Package & Benefits
- Basic Salary: R7,500.00 guaranteed basic salary per month.
- Healthcare & Retirement: Company contribution to Medical Aid and Pension Fund.
- Performance Bonuses: Weekly/monthly campaign Incentives.
- Safe Transport: Free one-way transport provided for late shifts within a 35km radius.
Application Guidelines & Submission Instructions
You can apply via either Email or WhatsApp:
Option A: Email Application
- Email: Send your CV to
Pumza@innovaziconsulting.co.za - Subject Line:
Application: UK Customer Service Agent - Cape Town
Option B: WhatsApp Application
- WhatsApp Number: Send your CV via WhatsApp to
067 036 5598
Sample Selection & BPO Interview Questions
International Customer Service & Call Handling
- Question (De-escalation): “How do you maintain empathy and patience when dealing with an irate UK customer who has experienced an account or delivery failure?”
- Question (UK Accent Comprehension): “Are you comfortable handling regional UK accents, and how do you ensure clear communication when taking down complex policy numbers or contact details?”
How to Apply
Submit your updated CV directly to Innovazi Consulting:
- Employer / Agency: Innovazi Consulting
- Location: Cape Town, Western Cape
- Position: UK Customer Service Call Centre Agent
- Basic Salary: R7,500.00 PM + Medical + Pension + Incentives + Free Transport
- Email Application:
Pumza@innovaziconsulting.co.za - WhatsApp Application:
067 036 5598 - Closing Date: 20 November 2026