Employer: Mr Price Group (Mr Price Technology)
Industry: Retail, Fashion, Financial Services & Corporate IT Infrastructure
Location: Durban, KwaZulu-Natal, South Africa (Head Office / On-Site)
Position Type: Full-Time Permanent
Experience Level: Mid-Level (Minimum 3 Years Corporate IT Support Experience)
Compensation: Market-Related Corporate Salary + Rotational Standby Allowance
Posted Date: October 2026
Closing Date: 30 November 2026
About Mr Price Technology & The IT Support Role
Mr Price Group is one of South Africa’s leading fashion and homeware omnichannel retailers, supported by a high-performance technology and digital ecosystem.
Mr Price Technology is recruiting a passionate, customer-focused IT Support Technician to join their dynamic support team at the Durban head office. Providing end-user computing support for over 300+ corporate users, this role focuses on first-time incident resolution, Windows 11 and macOS environments, hardware provisioning, Microsoft 365 administration, AV systems, and proactive root-cause troubleshooting.
Key Responsibilities & Operational Workflows
The IT Support Technician will drive five core technical support deliverables:
1. End-User Computing & Device Compliance
- Environment Maintenance: Maintain the corporate end-user computing environment, ensuring strict device compliance, security patching, and encryption standards.
- Hardware Provisioning: Set up, configure, and issue laptops, desktops, and mobile hardware for head office users.
- OS & Software Deployment: Perform clean installations, operating system rollouts (Windows 11 and macOS), and software application packaging.
2. Service Desk Incident Resolution & SLAs
- First-Time Fixes: Ensure rapid first-time resolution of all IT incidents logged via the Service Desk within agreed Service Level Agreements (SLAs).
- Root-Cause Analysis: Proactively identify trending issues, troubleshoot root causes of recurring technical problems, and implement permanent fixes.
3. Microsoft 365 & Enterprise Collaboration Support
- M365 Suite Administration: Install and support Microsoft 365 products, including Outlook email, OneDrive cloud storage, SharePoint collaboration sites, and Microsoft Teams.
- Business Applications: Support endpoint security software, anti-virus solutions, Data Loss Prevention (DLP), and device encryption tools.
4. Telephony, AV Systems & Networking
- IP Telephony: Troubleshoot and support corporate IP telephony and communication endpoints.
- Audio-Visual Support: Manage and support boardroom video conferencing systems and AV hardware.
- Network Protocols: Apply a basic understanding of networking protocols to resolve LAN, Wi-Fi, and connectivity glitches.
5. Customer Relationship Management
- User Support: Build strong, professional relationships with 300+ corporate users, delivering exceptional customer service and clear technical guidance.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this role, applicants must meet the following mandatory criteria:
- Educational Qualifications:
- Completed IT Diploma OR relevant Microsoft 365, CompTIA A+, or Network+ Certifications (Mandatory).
- Advantageous: Apple Certified Support Professional (ACSP) credential.
- Work Experience:
- Minimum of 3 years of hands-on experience in a corporate IT environment supporting end-user computing environments (Mandatory).
- Technical Stack Experience Required:
- Supporting Microsoft Windows 11 and Apple macOS environments.
- End-user computing hardware provisioning and imaging.
- Microsoft 365 suite (OneDrive, SharePoint, Teams, Outlook).
- Security endpoints, anti-virus, DLP, and device encryption software.
- IP telephony and video conferencing / AV boardroom systems.
- Basic understanding of networking protocols.
- Licensing & Work Flexibility:
- Must possess a valid driver’s license (Mandatory).
- Must be able and willing to do rotational after-hours standby (Mandatory).
- Personal Attributes:
- Reliable, passionate, hungry to grow, and equipped with epic troubleshooting skills.
- Strong interpersonal skills with a passion for delivering great customer service.
Position Benefits
- Retail Group Stability: Career growth within one of South Africa’s most successful retail and technology environments.
- Comprehensive Exposure: Work with modern enterprise hardware, macOS/Windows ecosystems, and advanced AV systems.
- Standby Compensation: Competitive allowances for rotational after-hours support.
Career Advice for Applicants
- Highlight 3+ Years Corporate Experience: Clearly state your years of corporate IT support experience at the very top of your CV.
- Detail Technical Certifications: Feature your CompTIA A+/N+, Microsoft 365, or Apple certifications prominently.
- Confirm Driver’s License & Standby Readiness: Explicitly note your valid driver’s license and availability for rotational standby in your cover summary.
Sample Selection & Interview Questions
Corporate End-User Support & Troubleshooting
- Question (Mac & Windows Support): “How do you troubleshoot a scenario where a user on macOS or Windows 11 is experiencing persistent syncing errors with OneDrive and SharePoint?”
- Question (Service Desk SLA): “How do you prioritize multiple high-priority incidents logged concurrently during a busy morning at a corporate head office?”
How to Apply
Apply online directly via the official Mr Price Group Careers Portal:
- Employer: Mr Price Group
- Location: Durban, KwaZulu-Natal
- Position: IT Support Technician (Mr Price Technology)