Employer: Mettus
Industry: Information Technology, System Monitoring & IT Support Operations
Location: Gauteng, South Africa (On-Site / Shift Support)
Position Type: Internship / Graduate Trainee
Work Schedule: Shift-Based (Including Weekend & After-Hours Rotations)
Compensation: Market-Related Internship Stipend
Start Date: Immediate / As soon as possible
Posted Date: 06 October 2026
Closing Date: 30 November 2026
About the Role & Mettus Operations
Mettus is seeking a motivated, detail-oriented IT Monitoring Intern to join their operations center. Mettus provides technology-driven solutions requiring continuous, high-availability infrastructure oversight and system monitoring.
This internship is designed for individuals with a strong background or interest in Information Technology or Computer Science who want to build a career in network operations, systems support, and incident management.
Key Responsibilities & Internship Exposure
The Monitoring Intern will receive hands-on training and assist the technical operations team across four primary functional areas:
1. Infrastructure & Network Oversight
- Real-Time Monitoring: Observe system dashboards, network alerts, server performance, and application uptime.
- Anomaly Detection: Identify potential technical outages, server bottlenecks, or network latency issues early.
2. Incident Logging & Escalation
- Ticket Management: Log detailed incident reports and support tickets for system errors or outages.
- Tier-2 Escalation: Route technical issues to tier-2 network engineers, developers, or system administrators according to SLA response guidelines.
3. Shift Operations & Reporting
- Shift Rotations: Provide reliable shift coverage, including evening, weekend, and public holiday rotations to maintain 24/7 service availability.
- System Logs: Generate handover logs and status summaries at the end of each shift.
4. Administrative & Technical Support
- Process Improvement: Participate in routine system health checks and maintain technical documentation.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this internship, applicants must meet the following mandatory criteria:
- Educational Qualifications & Interests:
- Qualification, formal coursework, or strong demonstrated interest in Information Technology, Computer Science, System Administration, or Networking (Mandatory).
- Availability & Shift Flexibility:
- Must be fully comfortable and willing to work shift rotations, including weekends and public holidays (Mandatory).
- Core Skills & Attributes:
- High attention to detail and strong observational skills.
- Basic understanding of IT infrastructure, networks, and operating systems.
- Solid problem-solving ability and structured analytical thinking.
- Good written and verbal communication skills in English.
- Proactive, reliable, and eager to learn in a real-time IT operations environment.
Internship Benefits
- Practical Work Experience: Real-world exposure to live IT systems monitoring, event logging, and NOC (Network Operations Center) workflows.
- Career Advancement: Foundation for future roles as a System Administrator, NOC Engineer, or Cloud Operations Specialist.
- Mentorship: Direct guidance from experienced system engineers and technical operations managers.
Career Advice for Applicants
- Highlight Technical Skills: Feature any coursework, certifications (e.g., CompTIA A+, Network+, AWS), or personal projects related to networking or hardware on page 1 of your CV.
- Emphasize Shift Availability: Explicitly confirm your willingness to work weekends and shift rotations in your application email body.
- Attach Qualifications: Include your CV, ID copy, and academic transcripts or certificates when submitting your application.
Sample Interview Questions
System Troubleshooting & Shift Management
- Question (Alert Handling): “If multiple high-priority system alerts trigger on your dashboard simultaneously during a weekend shift, how do you determine which issue to log and escalate first?”
- Question (Communication): “Why is accuracy in shift-handover logs critical when monitoring continuous 24/7 IT infrastructure?”
How to Apply
Email your detailed CV and qualification documentation directly to the recruitment team:
- Employer: Mettus
- Contact Email:
recruitment@mettus.co.za - Location: Gauteng, South Africa