Company: Ria Money Transfer (Euronet Worldwide, Inc.)
Division: Customer Operations & Global Remittance
Industry: Financial Services, FinTech & Foreign Exchange
Location: Johannesburg, Gauteng, South Africa
Work Model: Hybrid (Office & Remote Work Setup)
Position Type: Full-Time Permanent
Req ID: 12765
Posted Date: 27 September 2026
Closing Date: 27 October 2026
About Ria Money Transfer
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), is a global leader in cross-border financial services. With over 600,000 locations across nearly 200 countries, Ria delivers fast, secure, and affordable global money transfers, currency exchange, mobile top-ups, and bill payment services to millions of customers worldwide.
Ria is seeking an enthusiastic, bilingual-capable Customer Care Representative to join its customer support team in Johannesburg. In this hybrid role, you will assist global money senders, beneficiaries, and payout agents, resolve transaction errors, handle refund reconciliations, and ensure seamless international remittance delivery.
Key Responsibilities & Daily Deliverables
The Customer Care Representative will manage end-to-end customer operations across four core functional areas:
1. Customer & Agent Support
- Inbound Query Resolution: Assist final customers (senders and beneficiaries) and regional payout agents via telephone and email regarding money transfer statuses, transaction holds, and general inquiries.
- Complaint Management: Address, document, and resolve customer complaints efficiently to maintain high satisfaction standards.
2. Transaction Correction & Data Integrity
- Data Rectification: Review, identify, and correct data errors on incorrectly processed or flagged international transfers.
- Correspondent Liaison: Maintain continuous contact with global correspondent paying agents to clear delivery bottlenecks and verify payout details.
3. Financial Reconciliation Support
- Refund Processing: Collaborate closely with the accounting department to reconcile, audit, and balance refund requests for cancelled transactions.
4. Operational Compliance & Shift Flexibility
- Flexible Availability: Support operational schedules including after-hours shifts and weekend rotations to align with global market hours.
- Hybrid Connectivity: Utilize a secure, high-speed home internet connection to perform remote duties on designated work-from-home days.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this position at Ria Money Transfer, candidates must meet the following criteria:
- Educational Qualifications:
- Completed Grade 12 / Matric / High School Diploma or tertiary qualification (Essential).
- Experience Requirements:
- Minimum 1 year of experience in customer services or a call centre environment (Essential).
- Previous experience in banking, remittances, foreign exchange, or financial services (Highly Advantageous).
- Language & Software Proficiency:
- Fluency in English (oral and written) with excellent communication skills (Essential).
- An additional foreign or regional language (Highly Desirable).
- Computer literacy in Microsoft Office Suite (Word, Excel, Outlook) and web tools.
- Shift & Home Setup Requirements:
- Ability to work flexible schedules, including weekend rotations and after-hours shifts.
- A reliable, high-speed home internet connection to support remote working.
Perks & Benefits Offered
- Hybrid Work Flexibility: Balanced schedule combining office collaboration in Johannesburg with remote work options.
- Generous Leave Package: Extra leave allocations above standard policy, including a dedicated Birthday Leave Off.
- Growth & Culture: Direct career development opportunities within a NASDAQ-listed global corporate network, alongside team-bonding events and corporate gatherings.
Career Advice for Ria Applicants
- Highlight Languages & Remittance Experience: If you speak an additional language (French, Portuguese, Swahili, Shona, etc.) or have banking/remittance experience, feature this on page 1 of your CV.
- Quote Req ID: Reference
Req ID: 12765in your cover letter and application subject line. - Emphasize Data Accuracy: Highlight past experience in verifying transactional data, balancing entries, or handling customer refunds.
Sample Customer Care Representative Interview Questions
International Remittances & Problem Solving
- Question (Transaction Delays): “How do you de-escalate a call with a customer whose urgent cross-border money transfer was delayed due to mismatched beneficiary details?”
- Question (Agent Communication): “How do you coordinate with an international paying agent when resolving a currency discrepancy or payout failure?”
How to Apply
Submit your application directly through the official Ria Money Transfer / Euronet careers portal:
- Company: Ria Money Transfer
- Position: Customer Care Representative
- Req ID:
12765 - Location: Johannesburg, Gauteng (Hybrid)
- Closing Date: 27 October 2026