MiWay, a subsidiary of the Sanlam Group, is officially recruiting a Client Services Intern to join their dynamic team in Samrand (Kosmosdal). This 12-month internship is designed for high-energy graduates who want to master the art of customer excellence within a tech-forward, agile insurance environment.
At MiWay, the culture is built on “enabling people to live their way.” As an intern, you will be part of a team that prioritizes human-inspired innovation and simplifies complex financial services for everyday clients.
The Role: Client Experience & Operational Support
In this role, you will provide critical support to the Client Services department. You will learn the foundational administrative and clerical processes that keep a major insurance provider running smoothly while ensuring clients receive world-class service.
- Clerical Support: Managing routine administrative tasks, including record-keeping, filing, and document distribution under professional supervision.
- Data Accuracy: Performing calculations and maintaining precise files following standard operating procedures.
- Customer Focus: Learning to handle client needs with a “solution-oriented” mindset.
- Agile Collaboration: Working within an “Agile” framework, contributing to team goals and participating in a culture of continuous improvement.
Minimum Requirements
- Education: Completed Degree or Diploma (NQF Level 6) in a relevant field.
- Basic Requirement: Grade 12 / Matric (NQF 4).
- Experience: No experience required (Must have less than 6 months of previous employment to be considered).
- Age: 18–35 years old.
- Citizenship: Must be a South African Citizen.
- SETA Criteria: Must not have participated in an INSETA internship before.
- Skills: Solid computer literacy and excellent communication (verbal and written).
Interview Prep: Possible Questions
- “MiWay operates on ‘Agile’ principles. What does ‘being agile’ mean to you in a workspace?”
- Tip: “To me, agility means being adaptable and responsive to change. It’s about focusing on delivering value to the customer quickly, learning from feedback, and collaborating closely with my team to solve problems efficiently.”
- “How do you stay organized when handling multiple administrative tasks at once?”
- Tip: “I am very detail-oriented and use tools like digital calendars and checklists to prioritize my deliverables. I believe in ‘getting it right the first time’ to ensure quality and compliance.”
- “Why is ‘Active Listening’ specifically mentioned as a requirement for this role?”
- Tip: “In Client Services, you can only solve a problem if you truly understand it. Active listening ensures I catch the small details of a client’s or manager’s request, which prevents errors and builds trust.”
Career Advice for MiWay Applicants
- Location Check: The role is based in Samrand / Kosmosdal (near Midrand). Ensure you have reliable transport to this area before applying, as punctuality and an “excellent attendance record” are key deliverables.
- Highlight your “Soft Skills”: Since this is an entry-level role with “no experience required,” MiWay is looking for Personal Attributes. Emphasize your resilience, action-oriented mindset, and ability to cope with pressure in your application.
- The “Sanlam” Ecosystem: Remember that MiWay is part of the broader Sanlam Group (including Sanlam Fintech, Life, and Investments). Mentioning that you are eager to grow within the Sanlam Group ecosystem shows long-term ambition.
- Wait for the Deadline: The ad notes that shortlisting only begins after the application due date. Don’t panic if you don’t hear back immediately—patience is part of the professional process!
Application Summary
- Company: MiWay (Sanlam Group)
- Location: Samrand – Kosmosdal, Gauteng
- Department: Client Services
- Duration: 12-Month Internship (Stipend provided)
- Closing Date: (Check portal for specific date; ad posted 13 March 2026)
Apply here
This MiWay Client Services Internship 2026 is a premier Customer Service Graduate Job in Midrand. Individuals searching for Sanlam Group Vacancies 2026 or Insurance Internships Gauteng will find this Samrand-based role ideal for professional growth. It is an excellent Administrative and Client Relations entry-level role for those seeking Agile Business and Financial Services experience. For candidates tracking MiWay Careers, this 12-month programme offers a stable path into Operations and Professional Client Management.
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