Call Centre Agent (Sales & Marketing Support) – Tsebo Group (Sandton)

Company: Tsebo Solutions Group

Business Unit / Division: Corporate / Workplace Solutions

Industry: Facilities Management, Catering, BPO & Business Services

Location: Sandton, Gauteng, South Africa

Position Type: Full-Time Permanent

Career Level: Entry-Level / Junior Associate

Reference Number: TSE260925-1

Closing Date: Friday, 02 October 2026

About Tsebo Solutions Group

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions provider. Tsebo delivers workplace solutions—spanning Facilities Management, Catering, Cleaning, Hygiene, Pest Control, Energy, Procurement, and Workspace Design—that reduce costs, complexity, and risk for enterprise clients across the continent.

Tsebo is looking for a proactive, customer-focused Call Centre Agent (Sales & Marketing Support) to join its team in Sandton. In this role, you will support sales growth by handling inbound inquiries, executing outbound lead generation, managing CRM records, and assisting Business Development Managers with vendor registrations and tender tracking.

Key Responsibilities & Daily Deliverables

The Call Centre Agent will drive sales support operations across four key functional areas:

1. Customer Engagement & Inbound Enquiries

• Multi-Channel Support: Manage and respond promptly to inbound customer inquiries received via telephone, email, and website channels.
• Client Qualification: Engage with prospective clients professionally to identify requirements and route inquiries to appropriate business units.

2. Outbound Prospecting & Lead Generation

• Target Research: Conduct market research on potential client companies, industry trends, and key decision-makers to support business development.
• Outbound Outreach: Conduct outbound prospecting calls and communications to identify and qualify new business opportunities.

3. Pipeline & CRM Management

• Salesforce Administration: Capture, process, and track sales leads and customer interactions accurately in Salesforce and Excel.
• Tender & Vendor Support: Monitor relevant corporate tender opportunities and assist prospective clients with vendor/supplier registration processes.

4. Cross-Functional Collaboration

• Sales Support: Work closely with Sales Directors, Business Development Managers, and operational teams to drive customer acquisition initiatives.
• Reporting: Maintain accurate sales records, pipeline tracking sheets, and weekly activity reports.

Candidate Profile & Minimum Entry Requirements

To qualify for consideration for this position at Tsebo Group, candidates must meet the following criteria:

• Educational Qualifications:
  • Grade 12 / Matric (Essential).
  • Tertiary qualification in Business Administration, Marketing, Sales, or Customer Service (Advantageous).
• Experience Requirements:
  • 1 to 3 years of experience in customer service, call centre, sales support, or sales administration (Essential).
  • Experience working within a service-based industry (Advantageous).
  • Exposure to lead generation, CRM platforms, and corporate sales support workflows.
• Technical & Software Ecosystem:
  • Experience using CRM systems (Salesforce experience preferred).
  • Proficiency in Microsoft Excel and MS Office applications.
• Core Competencies:
  • Excellent verbal and written communication skills with strong administrative accuracy.
  • Confident in telephone prospecting, lead qualification, and customer relationship building.
  • Strong organizational, time management, and multi-tasking skills in a fast-paced environment.

What Tsebo Solutions Group Offers

• Corporate Exposure: Work with one of Africa’s largest Integrated Workplace Management providers.
• Career Advancement: Direct career path opportunities into Business Development, Sales Management, and Account Management.
• Skills Development: Hands-on exposure to enterprise CRM tools (Salesforce), tender management, and corporate lead generation strategies.

Career Advice for Tsebo Applicants

1. Highlight Salesforce & Lead Generation: Explicitly feature any past experience using Salesforce, CRM tracking, or outbound cold calling/prospecting on page 1 of your CV.
2. Include Reference Number: Mention Ref: TSE260925-1 clearly on your cover letter and application subject header.
3. Detail Sales Admin Experience: Emphasize any background in managing tender documents, vendor registrations, or supporting sales representatives.

Sample Call Centre Agent Interview Questions

Lead Qualification & CRM Administration

• Question (Outbound Prospecting): “How do you prepare for an outbound prospecting call to a corporate decision-maker, and how do you handle initial gatekeepers?”
• Question (CRM Hygiene): “How do you ensure data accuracy in Salesforce when managing high volumes of leads across multiple business units?”

How to Apply

Submit your application directly through the official Tsebo Group careers portal:

• Company: Tsebo Solutions Group
• Position: Call Centre Agent (Ref: TSE260925-1)
• Location: Sandton, Gauteng
• Closing Date: 02 October 2026

Apply here