Employer: iOCO (iOCO Technology)
Industry: Information Technology, Managed Services, IT Infrastructure & Service Desk Operations
Location: Fourways, Johannesburg, Gauteng, South Africa (On-Site Office)
Position Type: 12-Month Fixed-Term Contract
Working Hours: Full-Day (08:00 – 17:00, Monday to Friday)
Compensation: Market-Related Administrative & IT Stipend/Salary
Posted Date: 16 October 2026
Closing Date: 30 November 2026
About iOCO & The IT Service Desk Role
iOCO is a premier African technology transformation partner delivering cloud services, managed IT support, enterprise applications, and digital infrastructure across South Africa.
iOCO is recruiting an experienced On-Site IT Service Desk Support Technician for a 12-month fixed-term contract based in Fourways, Johannesburg. Working full-time on-site from 08:00 to 17:00 (Monday to Friday), the technician will handle end-user support, ITIL-aligned incident management, Active Directory/M365 administration, network diagnostics, SAP purchase order generation, device onboarding, and vendor audits.
Key Responsibilities & Service Desk Deliverables
The On-Site IT Service Desk Support Specialist will execute seven core operational focus areas:
1. Incident Management & ITIL Workflows
- Incident Prioritization: Apply strict ITIL incident management principles to log, categorize, prioritize, and resolve IT issues logged via ITSM ticketing tools within SLA deadlines.
- Major Incident Handling: Remain calm, structured, and organized during major system outages or critical operational incidents.
2. Systems, User Accounts & M365 Support
- User Administration: Provide first- and second-line support for Microsoft Windows OS, Microsoft 365 applications, Teams, Outlook, and OneDrive.
- Active Directory: Manage user accounts, domain credentials, group policies, access permissions, and account unlocks in Active Directory.
3. Basic Network & Connectivity Troubleshooting
- Network Diagnostics: Troubleshoot DNS, DHCP, VPN client access, Local Area Network (LAN), and corporate Wi-Fi connectivity issues.
- App & Server Support: Perform initial fault isolation across core business applications, servers, and internet connectivity endpoints.
4. Device Onboarding & Asset Auditing
- Hardware Onboarding: Image, set up, configure, and deploy new hardware devices (laptops, desktops, peripherals) for onboarded staff.
- Service Auditing: Audit IT services, verify hardware asset registers, and ensure compliance with internal company security policies.
5. Procurement & Vendor Management (SAP)
- SAP Purchase Orders: Create and track Purchase Orders (POs) in SAP for IT software licenses, hardware procurement, and third-party vendor services.
- Vendor Liaison: Coordinate with external IT vendors and service providers to oversee repairs, deliveries, and external technical support.
6. Communication, Documentation & Customer Service
- Stakeholder Engagement: Maintain clear, professional escalation communication with line managers, senior leads, and business users.
- KB Documentation: Document technical solutions, maintain standard operating procedures (SOPs), and deliver top-tier customer service.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this role, applicants must meet the following mandatory criteria:
- Educational Qualifications:
- Completed Grade 12 / Matric Certificate (Mandatory).
- Advantageous: IT Diploma or Degree / CompTIA A+, Network+, or ITIL 4 Foundation Certifications.
- Work Experience:
- Proven practical experience in an IT Helpdesk, Service Desk, or On-Site Desktop Support role (Mandatory).
- Technical Stack Knowledge:
- Hands-on knowledge of Windows OS, Microsoft 365, Active Directory, and ITSM ticketing platforms (e.g., Jira, ServiceNow, Remedy).
- Understanding of basic networking protocols (DNS, DHCP, VPN, LAN, Wi-Fi).
- Experience or basic working knowledge of SAP Purchase Order (PO) creation is a strong advantage.
- Working Schedule & Location:
- Must be able to work 100% on-site in Fourways, Johannesburg, Monday to Friday from 08:00 to 17:00 (Mandatory).
- Core Competencies:
- Exceptional problem-solving skills, high attention to detail, and ability to remain composed under pressure.
- Excellent spoken and written communication skills with strong customer service orientation.
Application Instructions & Email Guidelines
- Prepare Email Application: Combine your updated CV and technical qualifications into PDF format.
- Recipient Email: Send your application directly to
vanessa.pretorius@ioco.tech. - Recommended Subject Line:
Application: On-Site IT Service Desk Support – Fourways - Application Processing: Applications are processed on a rolling basis—early submission is strongly recommended.
Sample Selection & Interview Questions
Service Desk Troubleshooting & SAP Procurement
- Question (Network & VPN Diagnostics): “How do you methodically troubleshoot a user reporting that their remote VPN connection fails while connecting to the corporate network via Wi-Fi?”
- Question (SAP & Incident Management): “What steps do you follow in SAP when creating a Purchase Order (PO) for vendor IT services, and how do you maintain SLA tracking in your ticketing system?”
How to Apply
Submit your CV directly via email to the hiring contact:
- Employer: iOCO Technology
- Location: Fourways, Johannesburg, Gauteng (On-Site)
- Position: On-Site IT Service Desk Support (12-Month Contract)
- Hours: Monday to Friday (08:00 – 17:00)
- Email Application:
vanessa.pretorius@ioco.tech