Employer: MiWay Insurance (Direct Financial Services Enterprise)
Industry: Financial Services, Insurance, Information Technology & Desktop Support
Location: Kosmosdal Region, Centurion, Gauteng (On-Site Office)
Position Type: 12-Month Structured Graduate Internship
Start Date: 01 February 2027
Target Candidates: Unemployed IT Graduates & Final-Year Students (NQF Level 6+)
Compensation: Market-Related Monthly Graduate Stipend
Posted Date: 09 October 2026
Closing Date: 16 October 2026
About MiWay & The IT Desk Support Internship
MiWay Insurance is a leading direct financial services provider delivering technology-driven insurance, banking, and value-added solutions to South African consumers.
MiWay is recruiting an IT Desk Support Intern for a 12-month structured corporate internship starting 01 February 2027 at their call-centre hub in Kosmosdal, Centurion. Working under the guidance of senior IT engineers and the Desktop Support Manager, the intern will gain hands-on operational exposure to Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, Intune/SCCM, Jira Service Management, and telephony systems (Genesys Cloud/CIC).
Key Responsibilities & End-User IT Support Workflows
The IT Desk Support Intern will build skills across five core technical operational streams:
1. Technical End-User & Hardware Support
- Desktop & Mobile Support: Assist internal staff with Windows 11, Mac OS, Microsoft 365 (Outlook, Teams, OneDrive), laptop setups, and mobile devices.
- Hardware Diagnostics: Conduct initial fault isolation, hardware replacements, printer setups, and basic Wi-Fi/network troubleshooting.
2. Identity & Access Management (IAM)
- User Lifecycle Management: Learn account creation and role-based access management within Active Directory and Microsoft Entra ID.
- Access Administration: Assist under supervision with password resets, account unlocks, MFA configurations, and joiner/mover/leaver processes.
3. IT Service Management (ITSM) & Ticketing
- Jira Ticket Management: Log, track, update, and close IT support requests in Jira Service Management following departmental SLAs.
4. IT Asset Management & Lifecycle Administration
- Device Lifecycle: Support hardware receiving, device imaging (formatting/reinstalling), deployment, returns, serial number tracking, and asset audits.
5. Call Centre Telephony Systems
- Call-Centre Tech: Gain practical exposure to Genesys Cloud and CIC telephony platforms supporting live call-centre agents.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this internship, applicants must meet the following mandatory criteria:
- Educational Qualifications:
- Completed National Diploma or NQF Level 6 Qualification in Information Technology, Computer Science, Information Systems, Networking, or End User Computing (Mandatory).
- OR Completed Bachelor’s Degree (NQF Level 6/7) in an IT-related discipline (Mandatory).
- Work Experience:
- No corporate IT work experience required (0 Years Experience).
- Academic projects, student lab work, voluntary IT support, or personal IT troubleshooting welcome.
- Advantageous Certifications (Not Mandatory):
- CompTIA A+ or Network+ (completed or in progress).
- Microsoft Fundamentals / MS Learn modules or ITIL 4 Foundation exposure.
- Required Application Attachments:
- Applicants MUST submit: Updated CV, Qualification Certificate / Latest Academic Record, and a short motivation note detailing interest in IT and practical projects (Mandatory).
- Core Competencies & Personal Attributes:
- Basic computer literacy in Windows and MS Office suites with a customer-service mindset.
- Logical problem-solving, attention to detail, clear communication, and commitment to data security.
- Location & Start Date:
- Must reside in or be able to commute daily to Kosmosdal, Centurion, and be available for the 01 February 2027 start date.
Programme Benefits (“What You Will Gain”)
- Enterprise Tech Exposure: Gain accredited workplace experience in Windows 11, Intune, Azure Active Directory, and Jira.
- Call-Centre Infrastructure Insights: Practical learning inside a high-volume fintech and insurance operational hub.
- 1-on-1 Mentorship: Direct coaching from senior desktop managers and IT infrastructure specialists.
Career Advice for Applicants
- Include Motivation Note & Projects: Attach a short written note highlighting any student lab work, PC assembly, or software troubleshooting projects you have completed.
- List Specific IT Modules: Feature completed modules in networking, hardware, OS administration, or helpdesk operations at the top of your CV.
- Apply Urgently: This application window closes on 16 October 2026—ensure your CV, transcripts, and motivation note are submitted immediately.
Sample Selection & Interview Questions
Desktop Support & Technical Problem Solving
- Question (User Troubleshooting): “How do you methodically diagnose an issue when a call-centre agent reports that their headset and telephony software are not picking up audio?”
- Question (Active Directory Logic): “Why is strict identity verification necessary before performing a password reset or account unlock for a user?”
How to Apply
Apply online directly via the official MiWay Careers Portal before the urgent closing date:
- Employer: MiWay Insurance
- Location: Kosmosdal Region, Centurion, Gauteng
- Position: IT Desk Support Intern (12 Months)
- Start Date: 01 February 2027
- Closing Date: 16 October 2026