Company: Clover South Africa
Industry: FMCG, Food & Dairy Manufacturing, Distribution
Department: Customer Service Centre (CSC)
Location: Roodepoort, Gauteng, South Africa
Position Type: Full-Time Permanent
Number of Positions: 3
Job Reference Number: CLO260819-1
Posted Date: 19 August 2026
Closing Date: Friday, 28 August 2026
About Clover & The CSC Teleseller Role
Clover South Africa is one of the country’s most iconic fast-moving consumer goods (FMCG) and dairy brands, with a national distribution footprint serving thousands of retail and wholesale accounts daily.
The Teleseller (CSC) position is based at the Clover Customer Service Centre in Roodepoort. Operating across multi-channel inbound and outbound communication platforms, Telesellers are responsible for driving sales volume, capturing daily customer orders accurately, upselling promotional lines, and managing client accounts across Clover’s core dairy and principal product portfolios.
Key Responsibilities & Daily Operational Deliverables
In this FMCG telesales role, your daily operational deliverables will cover four primary commercial pillars:
1. Outbound & Inbound Telesales Execution
- Order Capture: Execute daily outbound call lists to capture and confirm customer orders accurately and on schedule.
- Upselling & Promotions: Actively sell Clover and principal brand product lines, presenting special offers, new launches, and volume discounts to client accounts.
2. Customer Service & Account Administration
- Account Notifications: Notify customers regarding accounts on hold, delivery schedules, or stock availability.
- SOP Compliance: Confirm all processed orders in accordance with Clover’s Standard Operating Procedures (SOPs).
- Query Resolution: Handle multi-channel inbound customer inquiries and resolve trade complaints promptly with internal stakeholders.
3. Teamwork & Operational Visual Management
- Visual Management: Maintain visual management boards and operational tracking data within the Customer Service Centre.
- Team Collaboration: Participate actively in team huddles to ensure daily sales volume goals and delivery timelines are met.
Candidate Profile & Qualifications
To qualify for entry into these positions, candidates must meet the following criteria:
- Educational Qualification: Grade 12 / Matric Certificate or equivalent NQF Level 4.
- Experience & Knowledge:
- Relevant experience in telesales, order capturing, or call center operations.
- Proven background in applying telesales techniques, upselling strategies, and multi-channel customer servicing.
- Experience interacting with senior management teams.
- Key Technical & Numerical Skills:
- Advanced Computer Literacy (fast and accurate order entry skills).
- Fluent business English (written and spoken).
- Strong numerical capability to calculate order quantities, pricing, and product ranging.
- Personal Competencies: Action-oriented, customer-focused, high ethical standards, and a collaborative team mindset.
- Location: Based in or able to commute daily to Roodepoort, Gauteng.
What Clover Offers
- Top FMCG Household Brand: Corporate experience at South Africa’s leading dairy and beverage manufacturer.
- Permanent Employment: Stable corporate placement with long-term career progression in sales and supply chain management.
- Dynamic Work Culture: Fast-paced, supportive environment centered on team achievements and performance recognition.
Career Advice for Telesales Applicants
- Highlight Order Capturing & Upselling: Detail any previous experience capturing high-volume customer orders, handling call sheets, and achieving sales targets on page 1 of your CV.
- Emphasize Computer & Math Literacy: Explicitly call out your advanced computer skills, typing speed, and numerical accuracy in your resume summary.
- Reference Code CLO260819-1: Always include the reference number CLO260819-1 when submitting your application.
Sample FMCG Telesales Interview Questions
Order Accuracy & Upselling Strategy
- Question (Upselling): “How do you introduce a new promotional Clover product line to a busy retail manager who only wants to order their standard stock list?”
- Question (Order Precision): “What steps do you take to ensure high numerical accuracy when capturing large multi-item stock orders under strict daily cutoff times?”
How to Apply
Submit your application directly through the official Clover careers portal:
- Company: Clover South Africa
- Reference Number:
CLO260819-1 - Position: Teleseller: CSC (3 Positions)
- Location: Roodepoort, Gauteng
- Closing Date: 28 August 2026