Recruitment Agency: M-Stone Recruitment
Client Industry: Short-Term Insurance & Emergency Assistance
Location: Edenvale, Ekurhuleni, Gauteng, South Africa
Position Type: 4-Month Fixed-Term Contract (Immediate Start)
Posted Date: 25 September 2026
Closing Date: Immediate Intake
About the Opportunity
M-Stone Recruitment is seeking experienced Roadside Assistant / Dispatching / Case Management Specialists for a top insurance firm based in Edenvale, Gauteng.
This is a fast-paced 4-month contract role starting immediately. The successful candidates will be responsible for managing roadside assistance cases end-to-end, dispatching towing and emergency services, and ensuring policyholders receive rapid, professional support during vehicle breakdowns or emergency incidents.
Key Responsibilities & Daily Deliverables
The Roadside Assistant / Case Manager will manage emergency response operations across four primary areas:
1. Emergency Call Handling & Case Creation
- Case Intake: Receive incoming emergency assistance calls from policyholders experiencing roadside breakdowns, accidents, or mechanical failures.
- Policy Verification: Verify client insurance policy cover details quickly and register accurate incident records on the case management system.
2. Service Provider Dispatch & Logistics
- Dispatching: Coordinate and dispatch preferred towing operators, roadside repair technicians, locksmiths, or battery response units to the incident site.
- ETA Tracking: Monitor service provider arrival times (ETAs) and keep policyholders updated on vehicle recovery progress.
3. Incident Case Management
- End-to-End Tracking: Manage each case from initial incident logging through service dispatch to successful vehicle recovery and case closure.
- Stakeholder Communication: Maintain clear communication between clients, towing contractors, call center supervisors, and insurance assessors.
4. Administrative Accuracy & Vetting
- Record Keeping: Capture detailed call logs, service notes, and vendor invoice details accurately in accordance with insurance compliance standards.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this immediate 4-month contract, candidates must meet the following strict criteria:
- Educational Qualifications:
- Valid Grade 12 / Matric Certificate (Essential).
- Experience Requirements:
- Proven practical experience in Roadside Assistance, Emergency Dispatching, or Case Management within the short-term insurance or motor assistance sectors (Essential).
- Background Vetting Checks:
- Must have a clear ITC / Credit record (Mandatory).
- Must have a clear Criminal record (Mandatory).
- Core Skills & Attributes:
- Strong crisis-management and real-time problem-solving skills under pressure.
- Excellent telephone etiquette and empathetic verbal communication in English.
- High computer literacy and fast data-capturing skills.
- Ability to start immediately on a 4-month contract basis.
- Location: Based in or able to commute to Edenvale, Ekurhuleni / Gauteng.
What This Opportunity Offers
- Immediate Employment: Fast-track hiring process with an immediate start date.
- Insurance Sector Exposure: Valuable experience working with a recognized South African short-term insurance brand.
- Competitive Contract Rate: Fixed monthly contract rate within a professional emergency response environment.
Career Advice for Roadside Assistance Applicants
- Highlight Dispatching & Insurance Software: Feature any experience with towing dispatch software, emergency case management systems, or call center metrics on page 1 of your CV.
- State Vetting Status Clearly: Mention “Clear ITC & Clear Criminal Record – Matric Attached” at the top of your resume to speed up screening.
- Use a Clear Subject Line: Email your CV directly to
goretti@mstonerecruits.co.zawith the subject line:Application: Roadside Assistant / Case Manager - Edenvale.
Sample Roadside Assistant Interview Questions
Emergency Case Management & Conflict Handling
- Question (Provider Delays): “How do you de-escalate a call from a distressed stranded driver when a dispatched towing provider is delayed in high-traffic conditions?”
- Question (Policy Limits): “How do you handle a scenario where a policyholder’s roadside cover limit is exceeded at the incident location?”
How to Apply
Submit your updated CV and Matric certificate directly via email:
- Recruitment Agency: M-Stone Recruitment
- Contact Person: Goretti
- Email Address:
goretti@mstonerecruits.co.za - Position: Roadside Assistant / Case Manager
- Location: Edenvale, Gauteng
- Start Date: Immediate (4-Month Contract)