Company: Motus Corporation (Motus Toyota Head Office)
Industry: Automotive, Fleet Management & Retail Motor Industry
Department: Call Centre / Customer Experience (CE)
Location: Parktown, Johannesburg, Gauteng, South Africa
Position Type: Full-Time Traineeship / Entry-Level
Posted Date: 18 August 2026
Closing Date: Open / Rolling Applications
About Motus Corporation & The Trainee Role
Motus Corporation is South Africa’s leading automotive group, managing an extensive network of dealerships, import businesses, and vehicle services nationwide.
The Customer Service & Operations Trainee position is based at the Motus Toyota Head Office in Parktown, Johannesburg. Reporting directly to the Call Centre Supervisor, this entry-level traineeship focuses on client liaison, dealership network support, customer database management, and compliance auditing. Trainees will work closely with Dealer Principals, Service Managers, and Service Advisors to analyze customer satisfaction data, resolve complex queries, and support targeted marketing campaigns under South African automotive regulatory frameworks (FICA, POPIA, and the Consumer Protection Act).
Key Responsibilities & Core Workstreams
In this operational and customer support role, your daily deliverables will cover four primary business pillars:
1. Customer Liaison & Dealer Network Mediation
- Stakeholder Communication: Facilitate seamless communication between customers, internal departments, and the Motus Toyota dealer network to resolve general and complex service inquiries.
- Query Escalation: Assist in bridging expectations between vehicle owners and dealerships, escalating unresolved technical or service complaints to respective managers.
- Platform Logging: Ensure the customer care platform is accurately populated with complete case history, interaction details, and resolution steps.
2. Customer Data Management & Target Marketing
- Database Segmentation: Maintain customer records on the care platform, ensuring effective database segmentation for targeted marketing campaigns.
- System Administration: Utilize the internal eToyota system to input customer data and track client transactions.
3. Analytics & Performance Reporting
- Weekly Data Analysis: Analyze customer satisfaction (CE) and recommendation levels weekly to brief dealership managers on operational trends.
- Immediate Action Tracking: Monitor daily customer feedback metrics, flagging urgent operational failures to Department Managers for immediate corrective action.
4. Governance & Regulatory Compliance
- Compliance Verification: Ensure all customer documents, transactions, and data handling practices comply with FICA, the POPI Act, and the Consumer Protection Act (CPA).
Candidate Profile & Qualifications
To qualify for entry into this head office traineeship, candidates must meet the following criteria:
- Minimum Educational Qualification: NQF Level 4 Qualification (Higher Certificate, Advanced National Vocational Certificate / NC(V), or Grade 12 / Matric).
- System Knowledge: Knowledge or basic exposure to the eToyota system is advantageous.
- Core Technical Skills:
- Good computer literacy and accurate data entry capabilities.
- Familiarity with South African customer compliance legislation (FICA, POPIA, CPA).
- Strong organizational and administrative skills.
- Personal Attributes: Excellent verbal and written communication skills, conflict management abilities, a calm composure under pressure, and a customer-centric mindset.
- Location: Based in or able to commute daily to Parktown, Johannesburg.
What Motus Corporation Offers
- Automotive Industry Leader: Direct head office exposure within South Africa’s largest automotive retail group.
- Comprehensive Systems Training: Practical experience using corporate automotive platforms (eToyota) and customer relationship management (CRM) software.
- Career Advancement: Structured progression pathways into dealership management, customer experience analysis, and call center leadership.
Career Advice for Automotive Trainee Applicants
- Highlight Customer Service & Systems: Emphasize any call center experience, data entry roles, or familiarity with CRM and eToyota systems on page 1 of your CV.
- Mention Compliance Knowledge: Explicitly note any basic understanding of the POPI Act, FICA, or Consumer Protection Act in your cover letter or skills section.
- Focus on Conflict Resolution: Highlight previous situations where you successfully de-escalated customer complaints or mediated between conflicting parties.
Sample Customer Support & Operations Interview Questions
Dealer Liaison & Conflict De-escalation
- Question (De-escalation): “How would you handle a frustrated customer whose vehicle repair was delayed by a dealership service center without prior notification?”
- Question (Data & POPIA): “Why is strict adherence to the POPI Act crucial when capturing and segmenting customer personal data for automotive marketing campaigns?”
How to Apply
Submit your application directly through the official Motus Corporation career portal:
- Company: Motus Corporation (Motus Toyota Head Office)
- Position: Trainee – Call Centre / Customer Support
- Location: Parktown, Johannesburg, Gauteng