Employer: TransUnion (TransUnion GCC Africa)
Job Requisition ID: 19042630
Industry: Credit Bureau, Financial Services, Global Contact Center & Consumer Support
Location: Johannesburg / Fully Remote (Work-From-Home across South Africa)
Position Type: Full-Time Permanent
Posted Date: October 20, 2026
Closing Date: Friday, October 23, 2026
About TransUnion & The Remote Role
TransUnion is a global information and insights company that makes trust possible between businesses and consumers by managing critical data worldwide.
TransUnion GCC Africa is recruiting a customer-focused, detail-oriented UK Consumer Email Agent (Representative I) to join their UK Consumer Operations Support team on a fully remote basis. As the first point of contact for UK consumers via email, you will investigate and resolve credit data disputes, handle customer complaints, educate consumers on the UK credit reporting industry, and ensure strict adherence to UK data protection standards (GDPR).
Key Responsibilities & Core Workflows
The UK Consumer Email Agent will execute 11 core support and operational functions:
- Email Correspondence: Respond to customer inquiries, disputes, and complaints in a timely, professional, and empathetic manner.
- Dispute & Complaint Management: Log, process, and track credit data disputes and customer complaints accurately within internal case management systems.
- Customer Education: Educate UK consumers on credit reporting principles, helping them understand their credit profiles and self-service online tools.
- SLA & Quality Targets: Meet or exceed service level agreements (SLAs), productivity, quality, and customer satisfaction benchmarks.
- Regulatory Compliance: Ensure all communications and data handling comply with UK GDPR, information security principles, and company policies.
- Cross-Departmental Collaboration: Coordinate with internal stakeholders to achieve timely investigations and case resolutions.
Home-Office Technical & Security Requirements (Mandatory)
Because this position operates on a permanent work-from-home model, candidates must meet strict infrastructure standards:
- Fibre-Ready Environment: Must work from a secure, confidential, and comfortable home environment.
- Internet Connectivity: A minimum 100/100 Mbps fibre line is mandatory and must be installed/operational by day one of employment.
- Geographic Restriction: Must be based in South Africa (working outside of SA is not permitted).
- Background Vetting: As a credit bureau, candidates must be able to secure a clear credit record.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for Job ID: 19042630, applicants must meet the following mandatory criteria:
- Work Experience:
- Minimum 3 years’ experience within a contact center, customer service, email support, back-office, or administrative environment (Mandatory).
- Language & Written Communication Skills:
- Fluent in written and spoken English with exceptional written communication skills, impeccable grammar, spelling, and professional email etiquette (Mandatory).
- Technical & Analytical Aptitude:
- High attention to detail, strong problem-solving abilities, and proficiency in MS Office applications and case management systems.
- Ability to learn and utilize multiple software applications simultaneously while working independently.
- Regulatory Knowledge:
- Understanding of UK data protection, privacy requirements (GDPR), and information security best practices.
- Employment Equity:
- Preference will be given to suitably qualified candidates from designated groups in line with TransUnion’s Employment Equity plan.
What TransUnion Offers
- Permanent Remote Flexibility: Work from home anywhere in South Africa with fibre connectivity.
- Comprehensive Benefits: Competitive remuneration package, wellbeing support for you and your family, and medical/pension benefits.
- Global Exposure: Access to international training, accredited learning platforms, and career development pathways.
Application Guidelines & Online Submission
- Verify Infrastructure: Confirm your home office has a 100/100 Mbps fibre line and a private workspace suitable for handling confidential financial data.
- Online Portal: Submit your application directly via the TransUnion Careers portal searching Job ID: 19042630.
- Closing Deadline: Submit on or before Friday, 23 October 2026. (Note: If you do not hear from TransUnion within 3 weeks, consider your application unsuccessful).
Sample Selection & Interview Questions
Written Communication & Dispute Resolution
- Question (Customer Empathy & GDPR): “How do you draft a clear, professional email response to a distressed consumer whose credit dispute was rejected under UK credit reporting regulations?”
- Question (Remote Time Management): “Handling high-volume email queues requires strict prioritization. How do you manage your time and maintain quality standards when dealing with complex dispute investigations?”
How to Apply
Apply online directly via the official TransUnion Careers Portal:
- Employer: TransUnion (TransUnion GCC Africa)
- Job ID: 19042630
- Position: UK Consumer Email Agent (Representative I)
- Location: Fully Remote (South Africa)
- Closing Date: Friday, 23 October 2026