Employer: Smith+Nephew South Africa
Job Requisition ID: R92734
Industry: Medical Technology, Healthcare & Medical Devices
Location: Johannesburg, Gauteng, South Africa (On-Site)
Position Type: Full-Time Graduate Programme
Target Candidates: Commercial Graduates (Diploma or Bachelor’s Degree)
Compensation: Competitive Corporate Graduate Salary & Comprehensive Employee Wellness Benefits
Posted Date: 02 October 2026
Closing Date: 30 November 2026
About Smith+Nephew & The Customer Service Division
Smith+Nephew is a global medical technology leader with a 170-year heritage, designing and manufacturing advanced medical devices and therapies in over 100 countries. Operating under the motto “Life Unlimited”, Smith+Nephew supports healthcare professionals, hospitals, and patients worldwide.
The Customer Service Division in Johannesburg, Gauteng is recruiting a Customer Service Graduate (Job ID: R92734). Reporting directly to the Customer Services Manager, the graduate will act as a vital bridge between internal business units (Sales, Marketing, Finance, Supply Chain, Logistics, Warehouse) and external hospital, clinic, and healthcare clients across South Africa.
Key Responsibilities & Daily Operational Workflows
The Customer Service Graduate will contribute across four primary functional areas:
1. Order Processing & SLA Management
- Order Transcription: Receive, transcribe, and accurately capture telephonic, email, and portal orders from internal and external healthcare clients.
- 24-Hour SLA Processing: Process all customer orders within 24 hours, ensuring first-time transaction accuracy to meet strict delivery timeframes.
2. Client Relationship & Dispute Resolution
- Omnichannel Support: Manage customer calls and emails within strict departmental response times, establishing a professional brand image.
- Dispute Handling: Proactively investigate, resolve, and manage customer queries or order disputes, escalating complex issues to Team Leads when necessary.
3. Cross-Functional Collaboration & Portal Systems
- Internal Partnering: Foster strong collaborative relationships with Sales, Marketing, Supply Chain, Finance, and Logistics personnel.
- Portal Utilization: Utilize internal enterprise software, CRM systems, and third-party vendor portals to manage order fulfillments and reporting datasets.
4. Document Control & Reporting
- Document Governance: Adhere strictly to document control regulations, maintaining accurate audit trails for medical order records.
- Data Reporting: Assist in compiling data inputs for daily, weekly, and monthly management reports and cross-skilling initiatives.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for Job Requisition R92734, applicants must meet the following mandatory criteria:
- Educational Qualifications:
- Completed Matric / Grade 12 Certificate (Mandatory).
- Completed Commercial Degree or Diploma (e.g., BCom General, Business Management, Supply Chain, Logistics, Marketing, Public Relations, or related commercial field) (Mandatory).
- Required Skills & Personal Attributes:
- Strong verbal and written communication skills in English.
- High attention to detail, accuracy, and numerical capability.
- Exceptional organizational skills with the ability to prioritize daily workloads under tight deadlines.
- Proactive problem-solver with strong interpersonal skills and emotional intelligence.
- Computer literacy (MS Office, Google Workspace, and CRM/ERP software adaptability).
- Employment Equity Criteria:
- In line with Smith+Nephew’s Employment Equity Plan, designated groups and Persons with Disabilities (PWD) are encouraged to apply.
Employee Benefits & Work Culture (“You. Unlimited.”)
- Holistic Wellness: Employee Wellness Programme, health initiatives, and work/life balance support.
- Structured Training: Hands-on customized team training, direct mentorship, and skills development.
- Global Brand Impact: Work within a pioneering global medtech enterprise helping patients live without limits.
Career Advice for Applicants
- Highlight Commercial Degree: Feature your BCom Degree or National Diploma prominently at the top of page 1 of your CV.
- Emphasize Customer & System Skills: Detail any customer service experience, call handling, order processing, or CRM/ERP tool exposure from university projects or internships.
- Format Application Correctly: Search for Job ID R92734 on the official Smith+Nephew careers portal to submit your CV.
Sample Selection & Interview Questions
Customer Support & Operational SLA Execution
- Question (Order Accuracy): “How do you maintain 100% data entry accuracy when processing urgent medical equipment orders telephonically under tight SLA deadlines?”
- Question (Cross-Functional Relations): “How would you resolve a situation where a client’s urgent order is delayed due to stock holding constraints in the warehouse?”
How to Apply
Apply online directly via the official Smith+Nephew Careers Portal using Job Req ID: R92734:
- Employer: Smith+Nephew South Africa
- Job Requisition ID: R92734
- Location: Johannesburg, Gauteng