Company: Old Mutual
Division: Personal Financial Services / Short-Term Insurance
Industry: Financial Services, Insurance & Wealth Management
Location: Johannesburg, Gauteng, South Africa
Position Type: Full-Time Permanent
Career Level: Skilled Associate
Posted Date: 29 September 2026
Closing Date: Sunday, 11 October 2026 at 23:59
🏢 About Old Mutual
Old Mutual is a premier African financial services group delivering personal financial, insurance, and investment solutions. Firmly committed to driving growth across the continent, Old Mutual provides an environment where diverse talent thrives and builds long-term wealth for African communities.
Old Mutual is seeking a high-performing Sales Consultant to join its short-term insurance sales operations team in Johannesburg. In this telephonic sales role, you will execute outbound and inbound sales campaigns, guide customers through insurance product offerings, quote competitive terms, and close sales to meet key business targets.
Key Responsibilities & Daily Deliverables
The Sales Consultant will manage end-to-end telephonic sales operations across four primary areas:
1. Telephonic Sales & Lead Conversion
- Campaign Execution: Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns, and individual revenue targets.
- Conversion Ratios: Maintain required lead-to-quote, lead-to-sale, and quote-to-sale conversion ratios to drive company growth and profitability.
- Consultative Selling: Telephonically guide clients through short-term insurance product offerings, pricing structures, policy rules, and terms and conditions.
2. Quotation & Document Management
- Accurate Quotations: Provide accurate, competitive, and timely insurance quotations to prospective and existing clients.
- Point-of-Contact Finalization: Finalize policy sales at point-of-contact where possible and issue complete policy documentation within strict mandated timeframes.
- Lead Management: Diligently track, manage, and follow up on all allocated sales leads.
3. Quality Assurance & System Capture
- QA Compliance: Maintain a minimum 90% Quality Assurance (QA) average across all recorded call interactions.
- Data Integrity: Accurately capture, update, and manage customer profile data within internal sales software and CRM databases.
4. Professional Standards & Compliance
- Customer Experience: Deliver professional customer service strictly aligned with Old Mutual’s corporate culture, product guidelines, and compliance standards.
- Product Knowledge: Demonstrate expert product knowledge to recommend appropriate risk and insurance solutions tailored to customer needs.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this position at Old Mutual, candidates must meet the following mandatory criteria:
- Educational Qualifications:
- Matric / Grade 12 / NQF Level 4 Qualification (Essential).
- Regulatory & Compliance Vetting:
- Date of First Appointment (DOFA) registered with the FSCA (Essential).
- Must be Credit Clear and Criminal Clear (Essential).
- Experience Requirements:
- Minimum 2 years of Short-Term Insurance sales experience (Essential).
- Proven track record in meeting telephonic sales targets, managing lead pipelines, and maintaining quality benchmarks.
- Technical Skills & Competencies:
- Proficiency in sales software, CRM databases, MS Office, and computer literacy.
- Strong oral communication, numerical aptitude, and telephone etiquette.
- Ability to work scheduled shift rotations in a call centre sales environment.
What Old Mutual Offers
- Financial Sector Leader: Build your career with one of Africa’s most recognized financial services brands.
- Growth & Development: Direct access to continuous professional development, sales incentives, and career advancement paths.
- Corporate Perks: Competitive remuneration, corporate stability, and comprehensive financial sector exposure.
Career Advice for Old Mutual Applicants
- Highlight Short-Term Insurance & DOFA: State your DOFA date and exact years of Short-Term Insurance experience prominently on page 1 of your CV.
- Quote Job Requisition ID: Reference
Requisition ID: JR-83473on your application cover letter. - Emphasize Conversion Rates: Detail past sales achievements, QA scores, and lead-to-sale conversion metrics in your work history.
Sample Sales Consultant Interview Questions
Short-Term Insurance & Compliance
- Question (Sales Conversion): “How do you approach a prospect who expresses interest in a short-term insurance quote but hesitates due to monthly premium costs?”
- Question (QA & Compliance): “How do you ensure 100% FAIS compliance and policy accuracy while managing high call volumes during daily sales campaigns?”
How to Apply
Submit your application directly through the official Old Mutual careers portal:
- Company: Old Mutual
- Position: Sales Consultant
- Job Requisition ID:
JR-83473 - Location: Johannesburg, Gauteng
- Closing Date: 11 October 2026 at 23:59