Export Channel Controller – DHL Express (Kempton Park)

Company: DHL International (Pty) Ltd.

Division: Operations / Express Logistics

Industry: Logistics, Freight Forwarding & Supply Chain

Location: Kempton Park (OR Tambo Precinct), Gauteng, South Africa

Position Type: Full-Time Permanent (45 Hours/Week)

Travel Required: None

Job Reference ID: AV-381422

Posted Date: September 2026

Closing Date: 30 October 2026

About DHL Express & The Role

DHL Express is the world’s leading international express delivery and logistics provider. Connecting people across over 220 countries and territories, DHL specializes in cross-border air freight, customs clearance, and supply chain solutions.

DHL Express is seeking a dedicated Export Channel Controller to join its dynamic Operations team in Kempton Park, Gauteng. Reporting to the Exports Supervisor, you will ensure the seamless movement of international export shipments by resolving customs queries, verifying tariff documentation, contacting exporters for missing paperwork, and maintaining bond compliance.

Key Responsibilities & Daily Deliverables

The Export Channel Controller will oversee export clearance operations across four core functional areas:

1. Export Query Management & Queue Monitoring

• Queue Actioning: Continuously monitor shipment queues and action export queries promptly to prevent shipment holds.
• Exporter Engagement: Contact exporters and clients directly via phone and professional email correspondence to request missing customs documentation, declarations, and shipment details.

2. Customs Entries & Documentation Audit

• Data Verification: Review key export shipment details, including exporter credentials, Harmonized System (HS) tariff headings, rebate codes, exchange rates, and currency values.
• Entry Processing Handover: Prepare and hand over finalized export queries and pre-alerts to ZA and TCS Entry Clerks for formal customs lodging.

3. Bond Control & Escalation

• Ageing Bond Audits: Track and monitor ageing export shipments in customs bond, escalating delayed cargo to avoid penalties and storage bottlenecks.
• System Tracking: Maintain accurate, real-time shipment updates and query histories within the DCE system.

4. Customer Communication & Quality Compliance

• Status Updates: Keep clients informed on shipment milestones, customs delays, and potential service impacts.
• Global SOP Adherence: Adhere strictly to DHL quality standards, South African Customs Act regulations, and Global Standard Operating Procedures (SOPs).

Candidate Profile & Minimum Entry Requirements

To qualify for consideration for this position at DHL Express, candidates must meet the following criteria:

• Educational Qualifications:
  • Grade 12 / Matric Certificate or equivalent (Essential).
  • Diploma/Certificate in Supply Chain/Logistics or a Customs Clearance Diploma (Essential).
• Experience Requirements:
  • Minimum 2 years of experience in Customs Entries (Essential).
  • Minimum 2 years of experience in Customer Service or Call Centre operations (Essential).
• Technical & Regulatory Knowledge:
  • Solid knowledge of the South African Customs Act and SARS export procedures.
  • Proficiency in computer systems, customs clearing software, and MS Office.
• Soft Skills & Attributes:
  • Strong written and verbal communication skills with a track record of professional email correspondence.
  • Strong customer relationship management and problem-solving abilities under operational pressure.

What DHL Express Offers

• Global Career Exposure: Build a career with the world’s most international logistics group.
• Equal Opportunity Culture: A supportive environment focused on merit, performance, and continuous skills development.
• Competitive Compensation: Market-related salary, corporate perks, and stable 45-hour workweek structure.

Career Advice for DHL Applicants

1. Highlight Customs & Tariff Skills: Explicitly detail your knowledge of customs entries, SARS tariff codes, and bond store monitoring on page 1 of your CV.
2. Quote Job Ref ID: Feature Ref: AV-381422 on your cover letter and application subject line.
3. Emphasize Dual Experience: Emphasize both your technical customs entry background and your customer-facing communication skills.

Sample Export Channel Controller Interview Questions

Customs Compliance & Operational Bottlenecks

• Question (Customs Verification): “How do you handle a scenario where an exporter’s invoice lacks complete HS tariff headings or rebate codes required for export clearance?”
• Question (Bond Management): “What steps do you take when managing an ageing export shipment held in bond to prevent storage charges and service delays?”

How to Apply

Submit your application directly through the official DHL Express careers portal:

• Company: DHL International (Pty) Ltd.
• Position: Export Channel Controller
• Job Ref ID: AV-381422
• Location: Kempton Park, Gauteng
• Closing Date: 30 October 2026

Apply here