Macmillan Education South Africa, a leading brand under Springer Nature, is offering a hands-on internship designed for recent graduates to build a professional foundation in customer excellence. Based in Midrand, Johannesburg, this role serves as a pipeline for candidates to eventually develop into Customer Services Consultant positions.
Position Details
- Employer: Macmillan Education South Africa (Springer Nature)
- Location: Johannesburg (Midrand)
- Job Requisition ID: JR106020
- Salary: Market-Related
- Closing Date: 10 May 2026
Requirements & Qualifications
- Essential Education: A Diploma or Degree in Business Administration, Customer Service, Marketing, or a related field.
- Technical Skills: Basic proficiency in Microsoft Office.
- Preferred Exposure: Previous part-time or internship experience in customer-facing roles and familiarity with systems like SYSPRO or Freshdesk is an advantage.
- Core Competencies: Strong attention to detail, effective communication skills, and a strong interest in the education or publishing sector.
Key Responsibilities
Interns will gain exposure to core operational processes by supporting the Customer Services team in the following ways:
- Order Management: Assist with the accurate and efficient processing of customer orders.
- Query Resolution: Support responses to customer inquiries via telephone and email.
- Data Administration: Capture and maintain accurate customer information and account data on internal systems.
- Operational Support: Follow up on deliveries and outstanding requests while working closely with the warehouse, sales, and finance teams.
- Escalation: Identify and escalate complex queries to senior team members when necessary.
How to Apply
Candidates must meet the specific application requirements to be considered:
- Mandatory Cover Letter: Only applications submitted with a cover letter will be reviewed.
- Online Submission: Applications must be submitted via the provided link using the job requisition ID JR106020.
- Employment Equity: People with disabilities are specifically encouraged to apply in line with the company’s goals.