Company: Pragma
Industry: Enterprise Asset Management, Engineering & Technology Solutions
Department: Holdings | ICT
Location: Midrand, Gauteng, South Africa
Position Type: 12-Month Contract (Youth Employment Service – YES Programme)
Job Reference Number: PRA260807-1
Posted Date: 13 August 2026
Closing Date: Wednesday, 26 August 2026
About Pragma & The YES Programme Opportunity
Pragma is a global leader in physical asset management, engineering software, and industrial technology solutions.
Pragma invites young, unemployed South Africans to apply for an IT Administrator role hosted under the Youth Employment Service (YES) Programme. This 12-month paid contract provides hands-on workplace experience within Pragma’s Holdings ICT department. You will work in a fast-paced environment where IT drives competitive business advantage, gaining practical exposure across Active Directory/Entra ID, Microsoft 365 administration, endpoint security, and service desk operations while receiving ongoing technical training.
Key Responsibilities & Technical Workstreams
In this ICT administration role, your daily operational deliverables will cover four core IT support pillars:
1. Service Desk & Ticket Queue Administration
- Request Management: Administer the ICT service request queue and IT mailbox, logging and resolving user tickets within strict SLAs.
- Account Management: Provision, amend, and terminate user accounts and system permissions across corporate software platforms.
2. Systems, Endpoint & Network Administration
- Directory Services: Administer and support Microsoft Active Directory (AD) and Microsoft Entra ID.
- Endpoint Security: Assist in monitoring and remediating endpoint security threats, antivirus updates, and system patches.
- Hardware & OS Support: Install, configure, and troubleshoot laptops, desktops, mobile devices, printers, and desktop operating systems.
- Networking & AV: Troubleshoot basic networking issues, support voice applications, video conferencing gear, and biometric access control hardware.
3. Vendor Coordination & Financial Admin
- Vendor Management: Coordinate hardware repair and maintenance activities with external vendor partners.
- Financial Admin: Process ICT invoices for payment and maintain basic hardware asset records.
Candidate Profile & Requirements
To qualify for entry into this YES Programme opportunity, candidates should meet the following criteria:
- Academic / Professional Certifications:
- CompTIA A+, CompTIA N+, Microsoft 365 Certified Administrator, or an equivalent IT qualification.
- Advantageous Experience (Not Strictly Mandatory):
- 1+ year of experience in an IT Administrator role.
- 2+ years of experience installing and supporting Microsoft 365 applications.
- 2+ years of experience installing and troubleshooting laptops, desktops, printers, and mobile devices.
- Core Technical Knowledge:
- Familiarity with IT ticketing systems, work scheduling, and desktop OS installations.
- Basic understanding of financial administration / invoice processing.
- YES Programme Eligibility: Young, unemployed South African citizen.
- Key Soft Skills: Strong troubleshooting logic, high attention to detail, ability to prioritize under pressure, and accurate documentation habits.
- Mobility: Having your own vehicle is considered advantageous.
- Location: Based in or able to commute daily to Midrand, Gauteng.
What Pragma & YES Offer
- 12-Month Paid Workplace Experience: Structured, hands-on employment within a leading industrial tech enterprise.
- Professional Career Development: Access to both internal and external training courses to accelerate your technical skills.
- Diverse Tech Stack: Hands-on exposure to Active Directory, Entra ID, Microsoft 365, endpoint security, and AV infrastructure.
Career Advice for IT Applicants
- Highlight Certifications & MS Stack: Feature your CompTIA A+/N+, Microsoft 365 certifications, and Active Directory skills prominently at the top of page 1.
- Emphasize Desktop & Ticketing Skills: Detail any experience handling helpdesk tickets, deploying OS builds, or configuring remote user accounts.
- Double-Check Reference Number: Ensure you include the reference number PRA260807-1 during your portal application submission.
Sample Technical & Helpdesk Interview Questions
Active Directory & M365 Administration
- Question (Entra ID / M365): “How do you handle onboarding a new employee in Entra ID (Azure AD) and assigning appropriate Microsoft 365 licensing and security groups?”
- Question (Network & Hardware): “What diagnostic steps do you follow when a desktop PC cannot connect to the office LAN or acquire an IP address from the DHCP server?”
How to Apply
Submit your application directly through the official Pragma career portal:
- Company: Pragma
- Job Reference Number:
PRA260807-1 - Location: Midrand, Gauteng
- Closing Date: 26 August 2026
Apply here