Cluster Reactive Sales Executive (Junior) – Johannesburg Marriott Hotel Melrose Arch

Company: Marriott International

Property: Johannesburg Marriott Hotel Melrose Arch

Division: Sales, Events & Reservations (Cluster Operations)

Industry: Hospitality, Tourism & Hotel Management

Location: Melrose Arch, Johannesburg, Gauteng, South Africa

Position Type: Full-Time Permanent

Career Level: Entry-Level / Junior Associate

Job ID: 26122358

Posted Date: September 2026

Closing Date: 25 October 2026

About Marriott International & The Role

Marriott International is the world’s leading hospitality group, delivering world-class accommodation, dining, and event solutions. Located in the vibrant precinct of Melrose Arch, Johannesburg Marriott Hotel represents premium luxury and operational excellence.

The hotel is seeking a driven Cluster Reactive Sales Executive (Junior) to join its regional reservations and events booking center. In this role, you will handle incoming sales inquiries, room reservations, catering blocks, and event space bookings across cluster properties. You will optimize revenue through active upselling, cross-selling sister properties, and navigating Marriott PMS ecosystems like Opera and MARSHA.

Key Responsibilities & Daily Deliverables

The Cluster Reactive Sales Executive will execute sales operations across four primary functional areas:

1. Reactive Sales & Enquiry Handling

• Inquiry Processing: Process incoming transient room, group, and event sales requests received via phone, email, or online channels.
• Availability & Rates: Verify room, conference, and event space availability, confirming special rate codes (corporate, government, travel agent, wholesale, employee discounts).
• Revenue Maximization: Apply consultative upselling techniques to maximize Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).

2. Systems Administration & PMS Input

• PMS Operations: Input accurate reservation, group block, and profile details into Opera PMS and MARSHA systems.
• Marriott Bonvoy Integration: Capture guest loyalty profiles, IATA numbers, and special request flags to ensure flawless arrival experiences.
• Cross-Property Referral: Direct guest inquiries to sister cluster properties on sold-out dates to retain group revenue within the brand network.

3. Guest Relations & Escalations

• Customer Engagement: Provide detailed property information, policy breakdowns (guarantee, cancellation), and amenities overviews using Marriott service standards (e.g., LEARN/LEAP protocols).
• Issue Resolution: Handle guest inquiries, rate discrepancies, and reservation changes using proper escalation frameworks.

4. Quality & Compliance

• Data Integrity: Maintain absolute confidentiality of guest information and corporate pricing structures.
• Brand Standards: Adhere strictly to Marriott quality assurance standards, telephone etiquette, and team goals.

Candidate Profile & Minimum Entry Requirements

To qualify for consideration for this position at Marriott International, candidates must meet the following criteria:

• Educational Qualifications:
  • Grade 12 / Matric / High School Diploma or equivalent (Essential).
• Experience Requirements:
  • Minimum 1 year of experience as a Reservations Agent in transient reservations, an events booking center, or hotel sales environment (Essential).
  • Hands-on experience using Property Management Systems (Opera PMS and/or MARSHA experience highly preferred).
• Technical & Soft Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong verbal and written English communication skills and professional telephone etiquette.
  • Analytical, problem-solving, and negotiation capabilities with active listening skills.
  • Ability to handle high-volume inquiries under pressure in a fast-paced sales environment.

What Marriott International Offers

• Global Hospitality Career: Direct entry into Marriott International’s global network of over 30 brands and 8,000+ properties.
• Travel & Discount Benefits: Access to Marriott Bonvoy associate rates and world-wide room discounts.
• Skills & Brand Training: Comprehensive training on enterprise hospitality PMS systems (Opera, MARSHA) and luxury sales methodologies.

Career Advice for Marriott Applicants

1. Highlight PMS & Hotel Systems: Explicitly state your experience with Opera PMS, MARSHA, or other hotel management systems on page 1 of your CV.
2. Quote Job ID: Feature Job ID: 26122358 on your cover letter and application subject line.
3. Emphasize Upselling Success: Detail past achievements in meeting conversion targets, upselling room types, or cross-selling event packages.

Sample Sales Executive Interview Questions

Revenue Optimization & System Proficiency

• Question (Cross-Selling): “How do you handle a high-value group booking inquiry when Melrose Arch is fully booked on the requested dates?”
• Question (System Accuracy): “How do you ensure data accuracy in Opera or MARSHA when managing multiple rate codes, Marriott Bonvoy profiles, and special billing notes during peak call volumes?”

How to Apply

Submit your application directly through the official Marriott careers portal:

• Company: Marriott International
• Property: Johannesburg Marriott Hotel Melrose Arch
• Position: Cluster Reactive Sales Executive (Junior)
• Job ID: 26122358
• Location: Melrose Arch, Johannesburg
• Closing Date: 25 October 2026

Apply here