Company: MCI (Marlowe Companies Inc.)
Division: Customer Service / FinTech & Business Services
Industry: Contact Centre, BPO & Financial Technology
Location: Cape Town, Western Cape, South Africa (ZA-WC-Cape Town)
Position Type: Full-Time Permanent
Experience Level: Entry-Level / Associate
Job ID: 2026-50651
Start Date: 23 November 2026
Posted Date: September 2026
Closing Date: 30 October 2026
About MCI & The Customer Service Role
MCI is a global, tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across 10+ facilities worldwide, including South Africa.
MCI is seeking customer-focused Customer Service Representatives to join its growing team in Cape Town. In this role, you will serve as the first point of contact for corporate business clients using a suite of financial technology solutions—including expense management, fleet payments, virtual cards, and international cross-border payment platforms.
Key Responsibilities & Daily Deliverables
The Customer Service Representative will support corporate clients across four core service areas:
1. Multi-Channel Client Support
- Omnichannel Assistance: Provide front-line customer service via telephone, email, and live web chat.
- FinTech & Payment Guidance: Assist business customers with corporate payment platforms, Accounts Payable (AP) automation, virtual cards, and commercial credit cards.
2. Specialized Program Support
- Fleet Solutions: Support clients utilizing fleet payment tools, including fuel cards, EV charging stations, toll payments, parking, and vehicle maintenance systems.
- Cross-Border Payments: Assist with international payment services, multi-currency corporate accounts, and workforce travel-related payment solutions.
3. Query Resolution & Escalation
- Troubleshooting: Resolve client inquiries efficiently while delivering a seamless customer experience.
- Internal Collaboration: Partner with internal technical and operational teams to resolve complex customer issues and elevate service quality.
4. Logging & System Compliance
- Interaction Tracking: Accurately document all customer interactions, query details, and resolution steps in CRM software.
- Product Knowledge: Maintain up-to-date knowledge of system updates, payment products, and industry best practices.
Candidate Profile & Minimum Entry Requirements
To qualify for consideration for this position at MCI, candidates must meet the following criteria:
- Educational Qualifications:
- Grade 12 / National Senior Certificate (NSC) or equivalent qualification (Essential).
- Experience Requirements:
- At least 1 year of customer service experience in a contact centre environment (Preferred).
- Previous experience handling payment-related or financial service queries (Advantageous).
- Assessments & Clearances:
- Must successfully pass a pre-employment drug screening assessment and online screening test.
- Technical Skills & Typing:
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Minimum typing speed of 20 words per minute (WPM) with accurate data entry capabilities.
- Core Competencies:
- Strong verbal and written English communication skills.
- Exceptional interpersonal skills, attention to detail, and problem-solving abilities.
- Strong attendance record and ability to thrive in a fast-paced environment.
What MCI Offers
- FinTech Exposure: Gain hands-on customer support experience in corporate payments, virtual card technologies, and international finance platforms.
- Global Career Growth: Opportunities for continuous learning, skills development, and career advancement in an international BPO setup.
- Structured Training: Full onboarding program ahead of the official 23 November 2026 start date.
Career Advice for MCI Applicants
- Highlight FinTech & Call Centre Experience: Emphasize any background in call centres, banking, card administration, or customer support on page 1 of your CV.
- Mention Job ID & Typing Speed: Reference
Job ID: 2026-50651and state your typing speed (e.g., 20+ WPM) clearly on your resume. - Complete Screening Promptly: Complete the full online application, pre-employment test, and screening questions immediately after applying.
Sample Customer Service Representative Interview Questions
Client Communication & Technical Troubleshooting
- Question (Corporate Support): “How do you handle a corporate client who is experiencing urgent issues making cross-border or virtual card transactions for their team?”
- Question (Omnichannel Support): “How do you maintain communication quality and accuracy when switching between phone calls, live chat, and email tickets?”
How to Apply
Submit your application directly through the official MCI careers portal:
- Company: MCI (Marlowe Companies Inc.)
- Position: Customer Service Representative
- Job ID:
2026-50651 - Location: Cape Town, Western Cape
- Start Date: 23 November 2026
- Closing Date: 30 October 2026